Airport Customer Service Pro - Part-Time, Flexible Shifts

Swissport International AG; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading ground and air cargo service provider is seeking a Customer Service Agent at Leeds Bradford Airport. The role involves providing exceptional service, assisting passengers with check-in and baggage handling, and ensuring compliance with airline regulations. Candidates should have prior customer service experience and excellent communication skills. This part-time position requires flexibility to work various shifts, including weekends.

Benefits

Access to Employee Assistance Programme

Comprehensive training and development programmes

Free onsite parking

Employee discounts on travel and retail products

Retirement savings plan with employer contributions

Career advancement opportunities

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies.

Skills

Customer service experience

Excellent communication skills

Flexibility to work various shifts

Problem-solving abilities

Attention to detail

Job description

A leading ground and air cargo service provider is seeking a Customer Service Agent at Leeds Bradford Airport. The role involves providing exceptional service, assisting passengers with check-in and baggage handling, and ensuring compliance with airline regulations. Candidates should have prior customer service experience and excellent communication skills. This part-time position requires flexibility to work various shifts, including weekends.