Airport Customer Service Agent - Part Time

Swissport; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading ground services provider in Liverpool is seeking a Customer Service Agent to assist passengers and ensure efficient operations at the airport. The role involves handling inquiries, providing professional assistance, and maintaining compliance with regulations. Ideal candidates will have strong communication skills and a proactive approach to problem-solving. Flexibility to work various shifts is required. Join a dynamic team dedicated to delivering excellent service in the aviation industry.

Benefits

Access to Employee Assistance Programme

Comprehensive training and development programmes

Free onsite parking

Career advancement opportunities

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet passengers and provide friendly, professional assistance.
• Assist passengers with check-in, luggage handling, and boarding.
• Handle inquiries about flight schedules and baggage policies.
• Ensure compliance with airline and airport regulations.
• Resolve passenger concerns and complaints in a timely manner.

Skills

Customer service experience

Excellent communication skills

Ability to work under pressure

Problem-solving abilities

Attention to detail

Job description

A leading ground services provider in Liverpool is seeking a Customer Service Agent to assist passengers and ensure efficient operations at the airport. The role involves handling inquiries, providing professional assistance, and maintaining compliance with regulations. Ideal candidates will have strong communication skills and a proactive approach to problem-solving. Flexibility to work various shifts is required. Join a dynamic team dedicated to delivering excellent service in the aviation industry.