Air Show Assistant

National Museums; Duxford; Remote; GBP 21,000 - 27,000; Full time

Job summary

Imperial War Museums (IWM) at Duxford hosts world‑class air shows and flying days, delivering memorable visitor experiences through expert planning and coordination. The Air Show Assistant supports administration, attendee management and commercial events in a dynamic heritage aviation environment.

You’ll work with aviation professionals, contractors and volunteers to ensure safe operations, accurate records and high standards across all event activities, contributing to ongoing improvements.

Qualifications

• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience using Microsoft Office applications and maintaining accurate records.
• Ability to build positive working relationships with colleagues, partners and stakeholders.
• Proactive and flexible approach, willing to support operational event activities.
• Strong customer service skills and commitment to high standards.
• Ability to work independently and as part of a collaborative team.
• Interest in events, aviation, heritage or visitor attractions.

Responsibilities

• Support the planning, administration and coordination of air shows, flying days and related events.
• Assist with trader administration, including coordinating communications and confirming attendance.
• Create purchase orders and support financial administration for air shows and flying events.
• Assist Flying Display Directors with preparation of air display paperwork, pilot briefings, notes and operational documentation.
• Create, issue and maintain records for event passes and accreditation processes.
• Produce reports and maintain accurate event records to support planning, evaluation and decision-making.
• Attend and support all air shows and flying days, including assisting with event set-up, delivery and operational activity.
• Support the sales and delivery of commercial events held at IWM Duxford.
• Work collaboratively with colleagues, contractors, volunteers and stakeholders to deliver safe, efficient and high-quality events.
• Contribute to continuous improvement initiatives, identifying opportunities to enhance event planning and delivery processes.
• Deliver excellent customer service and maintain professional standards in all interactions.

Skills

Organisational skills

Multitasking

Communication

MS Office

Relationship building

Proactive mindset

Customer service

Teamwork

Interest in events/aviation/heritage

Tools

Microsoft Office

Job description

What It's Like to Work Here

At IWM, we're driven by a shared purpose: helping people understand the impact of conflict and the experiences of those affected by it. At IWM Duxford, this mission comes to life through one of the world's most significant historic aviation sites, where visitors can experience aviation history through flying aircraft, air shows, exhibitions and collections. You'll join a passionate Air Show team responsible for delivering some of the UK's most celebrated aviation events. Working alongside aviation professionals, Flying Display Directors, event specialists, contractors and volunteers, you'll help bring world-class air shows and flying events to life. This is a varied and exciting role that combines event administration, operational delivery and stakeholder coordination in a unique heritage aviation environment.

Why This Role Matters

Air shows and flying events are among IWM Duxford's most significant public programmes, attracting visitors from across the UK and beyond while generating vital income to support the museum's work. The Air Show Assistant helps ensure these events are delivered safely, efficiently and professionally through accurate administration, effective planning support and excellent coordination. Your work will directly contribute to the successful delivery of memorable visitor experiences, support aviation participants and event stakeholders, and help maintain IWM Duxford's reputation as a world-renowned aviation heritage destination.

What You'll Be Doing

• Support the planning, administration and coordination of IWM Duxford's air shows, flying days and related events.
• Assist with trader administration, including coordinating communications and confirming attendance.
• Create purchase orders and support financial administration associated with air shows and flying events.
• Assist Flying Display Directors with the preparation of air display paperwork, pilot briefings, notes and operational documentation.
• Create, issue and maintain records for event passes and accreditation processes.
• Produce reports and maintain accurate event records to support planning, evaluation and decision-making.
• Attend and support all air shows and flying days, including assisting with event set-up, delivery and operational activity.
• Support the sales and delivery of commercial events held at IWM Duxford.
• Work collaboratively with colleagues, contractors, volunteers and stakeholders to deliver safe, efficient and high-quality events.
• Contribute to continuous improvement initiatives, identifying opportunities to enhance event planning and delivery processes.
• Deliver excellent customer service and maintain professional standards in all interactions.

What We're Looking For

• Strong organisational and administrative skills with excellent attention to detail.
• The ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience using Microsoft Office applications and maintaining accurate records.
• The ability to build positive working relationships with a wide range of colleagues, partners and stakeholders.
• A proactive and flexible approach, with a willingness to support operational event activities when required.
• Strong customer service skills and a commitment to delivering high standards.
• The ability to work both independently and as part of a collaborative team.
• An interest in events, aviation, heritage or visitor attractions.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN