Air Conditioning Coordinator Installations & Service

Infinity Energy Services; Southampton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private medical insurance (Vitality)

Wellbeing perks and gym discounts

Team-building events

Continuous training & development

Job summary

Infinity Energy Services is seeking a proactive Air Conditioning Coordinator to support customers from enquiry through to installation and ongoing servicing. You’ll coordinate site surveys, installations and service plans while keeping customers informed at every stage.

The role involves managing enquiries, liaising with the wider team, and handling contracts and invoices to ensure a smooth customer journey from initial contact to aftercare.

Qualifications

• Friendly, professional and customer-focused.
• Highly organised with excellent attention to detail.
• Confident communicator, both over the phone and by email.
• Able to manage multiple priorities while remaining calm.
• Proactive, reliable and a team player.
• Comfortable using Microsoft Office and CRM systems.

Responsibilities

• Be the first point of contact for customers enquiring about air conditioning installations.
• Speak with customers to understand their requirements and arrange site surveys.
• Manage the air conditioning enquiries inbox, ensuring timely responses.
• Follow up with customers after quotations and help move them forward.
• Coordinate installation schedules and keep customers updated throughout the process.
• Prepare and issue contracts and invoices prior to installation.
• Complete post-installation administration, including warranty registrations.
• Arrange annual servicing appointments and manage service plan customers.
• Maintain accurate customer records using CRM and internal systems.
• Work with the team to ensure a seamless customer journey from enquiry to aftercare.

Skills

Customer service

Scheduling

CRM proficiency

Administration

Communication

Organised

MS Office

Team collaboration

Tools

CRM software

Job description

Infinity Energy Services is seeking a proactive Air Conditioning Coordinator to support customers from enquiry through to installation and ongoing servicing. You’ll coordinate site surveys, installations and service plans while keeping customers informed at every stage.

The role involves managing enquiries, liaising with the wider team, and handling contracts and invoices to ensure a smooth customer journey from initial contact to aftercare.