AIML - Senior Operations Program Manager - Responsible AI and Safety

Apple Inc.; Cambridge; Hybrid; GBP 119,000 - 212,000; Full time

Benefits offered by this job

Health benefits

Stock programs

Relocation assistance

Education reimbursement

Job summary

Apple is seeking a Senior Operations Program Manager in Cambridge to own partnerships, vendor relationships, and data operations for Safety Evaluation and Red Teaming programs.

You will scale human-labeled data and multilingual operations across markets, manage statements of work and budgets, and drive cross-functional alignment and tooling roadmaps with engineering.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of experience in vendor/partner management, data operations, or program management.
• Experience managing external vendor relationships and/or internal annotation operations at scale.
• Experience scaling human-labeled data pipelines and governance.
• Experience coordinating across cross-functional teams to align priorities.
• Strong ability to translate operational needs into tooling or infrastructure roadmaps.

Responsibilities

• Manage Apple's relationships with internal crowds and external vendor partners.
• Own budgeting, statements of work, and performance management for scaling evaluation work.
• Scale data pipelines, storage, and governance for human-labeled data.
• Build processes to connect Red-Teaming, Evaluation, and Post-Ship Insights groups.
• Develop tooling and infrastructure roadmaps with engineering to support scale.

Skills

Vendor management

Data operations

Program management

International markets

Multilingual teams

SOW budgeting

Data tools

Communication

Education

Bachelor's degree

Tools

SQL

BI tools

Job description

AIML - Senior Operations Program Manager - Responsible AI and Safety

Cambridge, Massachusetts, United States Machine Learning and AI

At Apple, we don't just build products — we build experiences fueled by world-class data. The Responsible AI team is looking for a senior operations program manager to own the partnerships, vendor relationships, and data operations behind our Safety Evaluation and Red Teaming programs, scaling the human-labeled data, workforce, and localizationinfrastructure that generative AI features across our Software ecosystem.

Description

In this role, you will manage Apple's relationship with internal crowd as well as a portfolio of external vendor partners spanning evaluation, red-teaming, and data generation. You will own how this work gets resourced, scoped, and executed — from statements of work and workforce calibration to quality audits and ongoing partner performance — ensuring these partnerships can scale reliably as safety evaluation needs grow across products, features, and markets.You will also own the feedback loop and establish the processes that connect Red-Teaming, Evaluation, and Post-Ship Insights groups. Findings surfaced through red-teaming and evaluation need to inform what we monitor once features ship, and post-ship signals need to flow back into how we prioritize and design future red-teaming and evaluation coverage. You will build and operate the mechanisms — shared reporting, recurring syncs, and closed-loop tracking — that keep these three functional areas working from a single, current picture of risk rather than in isolation. Ensuring compliant and timely reporting across Apple Intelligence features is a key element of this role.You will shape the tools and infrastructure roadmap needed to power these functions. This includes maintaining clear, current documentation of processes, systems, and data flows across these functional areas, and identifying and prioritizing the tooling and infrastructure investments needed to support them as they scale — partnering with engineering and technical stakeholders to translate operational needs into build requirements.Lastly, you will also drive the operational scaling of our data infrastructure: how we manage, store, and govern the human-labeled goldsets that underpin safety benchmarking and LLM-judge validation, and how those pipelines extend to new languages, markets, and cultural contexts.

Minimum Qualifications

• Bachelor's degree in a related field
• 5+ years of experience in vendor/partner management, data operations, or program management, ideally supporting ML/AI evaluation, annotation, or data labeling programs
• Demonstrated experience managing external vendor relationships and/or internal annotation operations partnerships at scale, including statements of work, budget, and performance management
• Experience scaling human-labeled data pipelines, including dataset creation, quality calibration, storage, and governance
• Experience standing up or scaling operations across multiple international markets, including working with multilingual and multicultural vendor workforces
• Experience coordinating across functionally distinct but interdependent teams to close feedback loops and keep shared priorities aligned
• Experience owning documentation and translating operational needs into tooling or infrastructure roadmaps, partnering with engineering to scope and prioritize build work
• Strong ability to think strategically about operational tradeoffs while managing multiple concurrent initiatives in a fast-paced, evolving environment
• Proven track record managing budgets and vendor relationships at scale
• Proficiency with data tools (e.g., SQL, spreadsheets/BI tools) sufficient to track vendor performance, cost, and data quality metrics
• Excellent written and verbal communication skills, with demonstrated ability to translate operational risk and status for both technical and non-technical stakeholders

Preferred Qualifications

• Experience managing vendor or annotation partnerships specifically for AI safety evaluation, red-teaming, or Responsible AI programs
• Familiarity with goldset design, labeling guidelines, or LLM-judge/evaluation workflows sufficient to partner effectively with technical teams
• Experience building internationalization or localization operations for data labeling or evaluation programs
• Familiarity with regulatory frameworks relevant to AI safety and content risk across international markets
• Demonstrated success building operations or vendor programs from the ground up, including establishing new processes or partner relationships
• Executive presence and experience presenting operational risk assessments and scaling plans to senior leadership

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $157,700 and $280,600, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
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Apple accepts applications to this posting on an ongoing basis.