Aids & Adaptations Administrator

Castlefield Recruitment.; Hertford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading social housing provider based in Hemel Hempstead is seeking an Aids & Adaptations Administrator. The role involves investigating service requests and complaints, monitoring admin tasks, and collaborating with management for cohesive service delivery. The ideal candidate will have experience in handling customer complaints, strong communication skills, and familiarity with social housing or adaptations. This position is crucial in supporting the organization's objectives in service quality and client satisfaction.

Qualifications

• Experience of dealing with customer complaints and drafting written correspondence.
• Beneficial experience in social housing, repairs, or aids & adaptations.

Responsibilities

• Investigate and respond to service requests and complaints.
• Monitor the adaptations mailbox and perform admin duties.
• Collaborate with services and management to achieve organisational goals.

Skills

Customer complaint management

Written communication

Verbal communication

Job description

Client - Aids & Adaptations Administrator - Housing :

We are recruiting for an Aids & Adaptations Administrator for a Social Housing provider based in Hemel Hempstead.

Role - Aids & Adaptations Administrator - Housing :

• Investigate and respond to service requests, complaints and any other communication which is received by the team
• Monitor the adaptations mailbox, file referrals, perform all adaptation team admin duties
• Work in collaboration with other services, and senior management to ensure that services are joined up appropriately and are aligned to the achievement of the organisation’s aims and objectives

Person - Aids & Adaptations Administrator - Housing :

The successful candidate will have;

• Experience of dealing with customer complaints and drafting written correspondence relating to complaints
• Social housing, repairs, or aids & adaptations experience would be beneficial
• Strong written and verbal communication skills