AI Solution Lead - CoPilot Studio

AND Digital; Camden Town; On-site; GBP 70,000 - 90,000; Full time

Job summary

A technology consulting firm in Camden Town is seeking an expert to lead the technical implementation of Microsoft Copilot solutions. You'll design secure, scalable deployments and collaborate with stakeholders to ensure readiness for production. Ideal candidates have experience in Agentic AI development and strong governance knowledge. Communication skills and collaboration are essential for this role.

Qualifications

• Hands-on experience in developing automation with Microsoft Copilot Studio.
• Understanding of AI/ML models and automation workflows.
• Excellent communication and presentation skills.

Responsibilities

• Lead the technical implementation of Microsoft Copilot solutions.
• Architect integrations between Copilot and enterprise systems.
• Monitor adoption and performance of Copilot solutions.

Skills

Agentic AI development

Microsoft Copilot Studio

AI governance

Excellent communication skills

Collaboration

Tools

Azure DevOps

REST APIs

Power Platform

Job description

Responsibilities

• Lead the technical implementation of Microsoft Copilot solutions across Microsoft D365 CRM
• Design and configure secure, scalable, and compliant Copilot deployments tailored to business needs
• Collaborate with IT, security, and business stakeholders to ensure readiness for production rollout
• Architect and implement integrations between Copilot and enterprise systems to enable contextual, intelligent experiences
• Support development and management of custom Copilot extensions and agents using tools such as Microsoft Copilot Studio and Azure OpenAI
• Ensure interoperability across the broader Microsoft ecosystem, including Power BI, Power Automate, and Security Copilot
• Define and enforce governance standards for Copilot usage, data access, and prompt management
• Work closely with security and compliance teams to ensure adherence to organisational and regulatory requirements
• Monitor and manage permissions, data boundaries, and responsible AI practices
• Own the lifecycle of Copilot solutions post‑launch, including monitoring, optimisation, and support
• Track adoption, performance, and user feedback to drive continuous improvement
• Provide technical leadership and support for issue resolution and enhancements
• Act as the subject matter expert (SME) for Copilot technologies, advising stakeholders on capabilities, limitations, and best practices
• Support change management and user enablement efforts, including training, documentation, and onboarding
• Stay current with Microsoft's Copilot roadmap and emerging AI capabilities to inform future strategy

Qualifications

• Proven hands‑on experience in Agentic AI development and automation using Microsoft Copilot Studio
• Understanding of data science concepts, AI/ML models, automation workflows, and agentic orchestration to enhance business processes
• Familiarity with Microsoft Power Platform concepts, including Power Automate, Power Apps, and Dataverse
• Familiarity with REST APIs, JSON, OAuth, and integration patterns with enterprise systems (e.g., CRM, ERP, data products and microservices)
• Experience applying Generative AI and prompting techniques
• Strong understanding of AI governance, observability, and compliance frameworks
• Proven ability to deliver secure, scalable, and responsible AI solutions
• Excellent communication and presentation skills
• Extensive experience working collaboratively with diverse colleagues and stakeholders
• Knowledge of the Microsoft ecosystem, particularly M365, Power Platform, and Azure
• Experience integrating Copilot Studio with Azure AI Foundry solutions
• Hands‑on experience in the setup of Continuous Integration (CI) and Continuous Delivery (CD), ideally using Azure DevOps