AI QA Lead — Chatbot & Live Agent Excellence

Nuffield Health; Epsom and Ewell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading health organization in the UK seeks an experienced AI Quality Assurance Manager to enhance the performance and accuracy of their AI chatbot. The role involves monitoring interactions, auditing responses for quality, and collaborating with technical teams to resolve issues. Expertise in quality assurance for chatbots and live agents, alongside strong interpersonal skills, is essential. The position offers a supportive environment and comprehensive benefits including fitness rewards and discounts.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience with quality assurance monitoring of chatbot and live agent interactions.
• Proficiency in defect management and process improvement.
• Expertise working with technical teams to fix underlying AI errors.

Responsibilities

• Monitor chatbot and user interactions to identify bugs and defects.
• Audit AI-generated responses for accuracy and quality.
• Design and develop test plans for monitoring chatbot functionality.

Skills

Quality assurance monitoring

Interpersonal skills

Process improvement

Journey design skills

Defect management

Job description

A leading health organization in the UK seeks an experienced AI Quality Assurance Manager to enhance the performance and accuracy of their AI chatbot. The role involves monitoring interactions, auditing responses for quality, and collaborating with technical teams to resolve issues. Expertise in quality assurance for chatbots and live agents, alongside strong interpersonal skills, is essential. The position offers a supportive environment and comprehensive benefits including fitness rewards and discounts.