AI Product Support Specialist

Elite Hiring Solution; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in innovative technology in Greater London is seeking proactive AI Product Support Specialists to provide exceptional support to clients using AI solutions. This role offers excellent training, career development opportunities, and a chance to be at the forefront of AI innovation. Strong communication skills and a customer-focused attitude are essential. Join a dynamic team and help businesses succeed with cutting-edge AI technologies.

Benefits

Excellent salary

Comprehensive training on AI systems

Ongoing mentorship

Qualifications

• Prior experience in product support, customer service, or technical support is a plus.
• Ability to stay calm and solution-oriented when handling challenges.

Responsibilities

• Serve as the first point of contact for clients using AI software solutions.
• Troubleshoot product issues and provide solutions.
• Collaborate with technical teams to resolve complex cases.
• Support clients with onboarding and training.
• Gather feedback to enhance products and user experience.

Skills

Excellent communication skills

Problem-solving skills

Customer-focused approach

Attention to detail

Enthusiasm for technology

Job description

Overview

Our client, a rapidly growing innovator in AI-powered software solutions, is seeking proactive and motivated AI Product Support Specialists to join their expanding team. This is an exciting opportunity to start or advance your career in artificial intelligence while providing world-class support to businesses adopting cutting-edge AI technologies.

Responsibilities

• Serve as the first point of contact for clients using AI software solutions
• Troubleshoot product issues, provide solutions, and ensure customer satisfaction
• Collaborate with technical teams to resolve complex cases and improve system performance
• Support clients with onboarding, training, and product usage best practices
• Gather feedback to help enhance products and user experience

Benefits / What's on Offer

• Excellent salary.
• Comprehensive training on AI systems, tools, and support workflows. No technical background required.
• Ongoing mentorship and career development in a rapidly evolving tech sector.
• The chance to work in a dynamic, high-growth environment with strong advancement opportunities.

Required / Who We're Looking For

• Excellent communication and problem-solving skills.
• A logical, customer-focused approach with strong attention to detail.
• Ability to stay calm and solution-oriented when handling challenges.
• Prior experience in product support, customer service, or technical support is a plus.
• Enthusiasm for technology and a desire to build a career in AI or software support.

Why Join Our Client?

AI is driving the next wave of innovation across every industry and our client is at the forefront of that movement. As an AI Product Support Specialist, you'll help businesses succeed with advanced AI solutions while gaining valuable skills, training, and exposure to one of the most exciting fields in