AI Product Strategy Manager - Credit Cards

Lloyds Bank plc; Greater Manchester; On-site; GBP 73,000 - 81,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounts on shopping

30 days holiday + bank holidays

Wellbeing initiatives

Parental leave policies

Job summary

Lloyds Banking Group is seeking an AI Product Strategy Manager for Credit Cards, based in the UK with hybrid working. You will shape how AI is applied across the Credit Cards lifecycle, combining strategy with hands-on testing to quickly prove value and drive adoption.

You will identify high-impact AI use cases, manage backlogs, and collaborate with engineering, data science, product and business teams to deliver measurable customer and commercial impact.

Qualifications

• 3+ years’ experience delivering AI/ML solutions end-to-end with business impact.
• 3+ years’ experience shaping or delivering AI strategy in financial services or consumer lending.
• Hands-on experience with modern AI tools and techniques, including generative AI.

Responsibilities

• Identify and prioritise high-impact AI use cases for Credit Cards.
• Build and manage a clear backlog and rapid test-and-learn cycles.
• Collaborate with engineering, data science, product and platform teams to translate opportunities into experiments.
• Track success metrics and support scaling of value-driven solutions.
• Lead small teams and mentor colleagues to drive adoption of AI capabilities.
• Engage with external partners to accelerate capability and delivery.

Skills

AI strategy

Credit cards

Stakeholder management

Cloud platforms

GenAI

Leadership

Tools

GCP

BigQuery

MLOps

Git

CI/CD

Job description

End Date: Monday 17 August 2026. Salary Range: £72,702 - £80,780. We support flexible working – Flexible Working Options: Hybrid Working, Job Share.

Job Description Summary

Uses expertise to select and develop the most appropriate AI&ML solution to a business problem. This can include feature selection, model selection, model training, prompting, fine-tuning, and designing appropriate validation frameworks. Supports capability growth of self and others through coaching and/or management of a small team.

Job Title: AI Product Strategy Manager – Credit Cards

Location, Hours & Working Pattern

Location (S): Chester or Manchester. Hours: Full-time. Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations, in line with our Flexibility Works policy.

What You’ll Be Doing

This is your chance to help shape how AI is used across our Credit Cards business, turning ideas into practical solutions that improve customer outcomes, support growth and make work simpler for our teams.

As an AI Strategy Manager, you’ll sit at the centre of our AI transformation across the Credit Cards lifecycle.

This isn’t a pure strategy role – you’ll be close to the detail, using AI tools hands-on to test ideas quickly, prove what works and help move successful opportunities towards delivery.

You’ll identify and prioritise high-impact AI use cases, build and manage a clear backlog, and lead rapid test-and-learn cycles that show where AI can create measurable value.

You’ll work closely with engineering, data science, product, platform and business teams to translate opportunities into clear experiments, track success metrics and support the scaling of solutions that have strong customer and commercial impact.

A key part of the role will be building momentum. You’ll help colleagues understand what AI can do in practice, bring technical and business teams together, and create the confidence needed to move from experimentation into meaningful adoption.

You’ll also play an important role in identifying external partnerships that could accelerate capability, delivery and future innovation.

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces and colleagues to make our Group a great place for everyone.

What We’re Looking For

• 3+ years’ experience delivering AI, machine learning, data science or advanced analytics solutions end-to-end, with clear evidence of business impact.
• 3+ years’ experience shaping or delivering AI strategy, ideally within consumer lending, credit cards, financial services or another customer‑led, regulated environment.
• Hands‑on experience using modern AI tools and techniques, including generative AI, agentic AI, machine learning or applied AI experimentation.
• Strong experience working with cloud‑based data and AI platforms, ideally including GCP, BigQuery, MLOps, CI/CD pipelines or version control tools such as Git.
• Proven ability to turn ambiguous opportunities into prioritised backlogs, experiments, deliverables and measurable outcomes.
• Strong stakeholder management skills, with the ability to simplify technical topics for non‑technical audiences and influence across business, data, engineering and platform teams.
• And any experience of these would be great.
• Experience with internal data ecosystems, data products or large‑scale customer data platforms.
• Experience with advanced GenAI use cases such as RAG, copilots, agentic workflows, NLP, document processing or conversational AI.
• Exposure to real‑time decisioning, streaming architectures, model governance or regulatory environments.
• Experience leading small teams, mentoring others or managing cross‑functional workstreams.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can tailor to your lifestyle, such as discounted shopping 30 days’ holiday, plus bank holidays
• A range of wellbeing initiatives and generous parental leave policies

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience we encourage you to apply.

We’re a leading UK business for diversity, equity, and inclusion supporting our customers, colleagues, and communities. We commit to crafting an environment in which everyone can thrive, learn, and develop.

We provide reasonable adjustments during recruitment to reduce or remove barriers. Just let us know what you need.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.