AI Product Analyst (Hybrid)

Holland & Knight LLP; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading law firm in Birmingham seeks an AI Product Analyst to support AI solutions implementation. This role involves liaising with attorneys, coordinating trials, and enhancing product features. Candidates should have strong communication skills, experience in legal workflows, and a relevant bachelor's degree. Enjoy a hybrid work environment with comprehensive benefits including medical, dental, and 401(k).

Benefits

Comprehensive medical, dental, and vision plans

401(k) and profit sharing

Paid holidays and leave for new parents

Qualifications

• 5+ years in customer-facing, client service, or administrative roles.
• Experience in legal tech or AI tools is a plus.

Responsibilities

• Assist with discovery conversations with attorneys.
• Monitor AI trends and summarize findings.
• Coordinate AI product logistics and gather feedback.
• Track usage metrics and prepare reports.
• Facilitate project meetings and collaborate with vendors.

Skills

Strong communication skills

Ability to translate legal needs into product terms

Experience managing multiple priorities

Familiarity with legal workflows

Experience with vendors

Championship for change management

Excellent written and verbal communication

Comfort with data analysis tools

Education

Bachelor’s degree or equivalent experience

5+ years in customer-facing roles

Tools

Excel

Power BI

Job description

Description

The AI Product Analyst is a dynamic position in our AI Product & Adoption team that supports the implementation, product analysis, lawyer training and adoption of our firm’s artificial intelligence solutions. This professional serves as a key liaison between users, vendors, and leadership teams, working at the direction of the AI Product Manager to translate legal workflows into product features, coordinate pilots and rollouts, and train and engage our users to incorporate AI into their work. This role assists leading discovery with attorneys, framing requirements, surfacing insights from pilots and usage data, and contributes to recommendations for improving the firm’s AI product toolkit.

In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually.

Key Responsibilities and Essential Job Functions

• Assist with discovery conversations with attorneys and practice groups; document workflows and identify AI opportunities.
• Monitor AI trends, summarize findings, assist in market scans, and document workflows.
• Coordinate AI product logistics, gather feedback, draft training materials, FAQs, guides.
• Track usage metrics, prepare reports, support evaluations with outcome data. Perform analysis to identify adoption trends.
• Facilitate project meetings, including agendas, materials, and documentation.
• Collaborate with vendors on product enhancements / requests to production platforms.
• Create and organize product trials including documentation, vendor meeting prep, coordinating logistics, running demos, and collecting feedback.
• Contribute to drafting project requirements, business cases and roadmap proposals through research and documentation.
• Support cross-functional teams with scheduling, documentation, and follow-ups.
• Collaborate with legal, compliance, and security teams to ensure product alignment with firm policies.
• Assist in preparing presentations for internal stakeholders on pilot outcomes and adoption metrics.
• Special projects and duties as assigned.

Required Skills

• Strong communication skills and ability to translate legal needs into product terms.
• Experience managing multiple priorities and tasks, particularly those related to large platforms.
• Familiarity with legal workflows and law firm operations.
• Experience working within vendors.
• Ability to develop effective and collaborative relationships with various business services teams, lawyers, firm administrative departments, and vendors.
• Champion for change management, process improvement, user adoption, and the constant evolution of complex data strategies and needs.
• Demonstrated ability to engage in multiple complex assignments with competing deadlines and priorities.
• Excellent written and verbal communication skills.
• Comfort with data analysis and data reporting tools (e.g., Excel, Power BI) preferred.

Required Qualifications & Education

• 5+ years in customer-facing, client service, or administrative roles.
• Bachelor’s degree or equivalent professional experience; experience in legal tech or AI tools a plus.

Preferred Qualifications & Education

• JD, paralegal certification, or equivalent legal-industry experience strongly preferred.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.