AI-Powered Customer Service Advisor (Finance)

NatWest Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services provider is looking for a Customer Service Advisor to support customers and colleagues in their contact centres. In this role, you will respond to inquiries, improve processes, and enhance customer experiences. The ideal candidate should have frontline customer service experience in financial services and strong organizational skills. You'll also analyze performance data and work with Microsoft Office tools to assist clients effectively. This position offers opportunities for career advancement in a dynamic setting.

Qualifications

• Experience providing frontline customer service in financial services.
• Excellent planning and organizational skills.
• Good attention to detail and ability to manage multiple tasks.

Responsibilities

• Provide support to customers and colleagues in contact centres.
• Respond to and investigate customer queries.
• Identify barriers to performance and coordinate improvements.

Skills

Customer service experience

Planning and organizational skills

Attention to detail

Performance data analysis

Microsoft Office skills

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

A leading financial services provider is looking for a Customer Service Advisor to support customers and colleagues in their contact centres. In this role, you will respond to inquiries, improve processes, and enhance customer experiences. The ideal candidate should have frontline customer service experience in financial services and strong organizational skills. You'll also analyze performance data and work with Microsoft Office tools to assist clients effectively. This position offers opportunities for career advancement in a dynamic setting.