AI Platform & Site Reliability Engineering Consultant/Senior Consultant - Cloud Operating Model

Capgemini; United Kingdom; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Capgemini Invent in the United Kingdom seeks a Consultant/Senior Consultant – Cloud Operating Model Transformation to design and implement automation-first, AI-ready cloud operating models.

You will work across IT, service management and organisational change to deliver business outcomes, with emphasis on GenAI, agentic workflows and intelligent automation within cloud programs.

Qualifications

• Experience transforming businesses with technology.
• Strong knowledge of cloud operating models and AI-ready design.
• Familiarity with GenAI and AI governance.
• Consulting background and ability to work in a matrixed organisation.

Responsibilities

• Advise on operational impacts of cloud transformation and AI-enabled models.
• Conduct assessments of existing operating models and design future-state operating models.
• Define target cloud operating models, service management and org structures.

Skills

GenAI tooling

Agentic AI

Cloud platforms

ITIL V4/V5

DevOps CI/CD

Service management

Tools

ServiceNow

Job description

YOUR ROLE

This is a high impact role in the Cloud Advisory capability unit contributing to our leadership in cloud transformation across our clients in different industry sectors. As a Consultant/Senior Consultant – Cloud Operating Model Transformation, you will support clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands‑on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows and intelligent automation are reshaping how organisations operate in the cloud.

Key responsibilities include:

• Cloud Transformation Advisory: Advise clients on the operational and organisational impacts of cloud transformation and help develop digitally enabled business models underpinned by cloud and data-driven, AI-ready operating models.
• Assessments and Audits: Conduct assessments and audits of existing cloud operating models to identify areas for improvement through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future‑state operating models, service management processes and organisational structures that are standardisation‑led, automation‑first and AI‑ready.
• Future State Design & Operating Model Definition: Design target cloud operating models, service management frameworks, and organisational structures that reflect the client’s strategic ambitions and cloud maturity. Define future‑state processes across service delivery, governance and operational workflows ensuring designs are practical, measurable and aligned to automation‑first and AI‑ready principles.
• Monitoring and Evaluation: Monitor and evaluate the effectiveness and maturity of cloud operating model transformations, using operational metrics, serviced data and insights to recommend improvements. Support the introduction of intelligent monitoring, service analytics and AIOps‑aligned practices where appropriate.
• Deliver Business Outcomes: Use skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design to deliver digitally enabled business outcomes. Support the enabling of automation, intelligent workflows and AI‑assisted operations as part of broader cloud transformation initiatives.
• Collaborative Innovation: Work at all organisational levels to innovate, design, and implement cloud transformations, contributing to the growth and success of the consulting practice.
• GenAI & Agentic Operations Advisory: Advise clients on the practical application of large language models, copilot tooling and agentic AI within cloud operating models, including use cases in service management automation, intelligent triage, and AI‑assisted decision‑making.
• AI Governance & Responsible Adoption: Support clients in understanding AI governance considerations, including data quality and transparency.

As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

YOUR PROFILE

You’ll bring experience in transforming businesses through technology and re‑defining the way clients operate. Comfortable at working in a technology‑driven environment, you will bring proven skills and experience in some of the following areas:

• Practical experience with ITIL V4 and/or V5 best practices and frameworks, including Incident, Change Management, Problem Management, and Service Desk operations with an interest in how these processes evolve through automation and AI‑enabled tooling.
• ITIL V4 and/or V5 Foundation or higher‑level certification demonstrating formal training and understanding of ITIL processes will be highly valued.
• Hands‑on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows.
• Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery.
• Experience with DevOps principles and practices, including continuous integration (CI), continuous deployment (CD), automated testing, infrastructure as code (IaC), and modern delivery pipelines.
• Well versed with managing and architecting solutions on major cloud platforms such as AWS, Azure, or Google Cloud, including services like compute, storage, networking, and security.
• Knowledge of cloud security best practices and compliance requirements, ensuring that cloud environments and automated services are secure, resilient, and adhere to industry standards and regulations.
• Currently working in a major Consulting firm, and/or in industry but having a Consulting background.
• Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
• Experience of proposition building and delivery.
• Demonstrated curiosity and continuous learning in the AI space, whether through certifications, personal projects, published thinking, or active contribution to AI‑related communities or internal practice development.
• Business development – Utilising a combination of the organisation’s broader pre‑existing relationships, company relationships and your own network.

WHAT YOU'LL LOVE ABOUT WORKING HERE

Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands‑on experience, delivery capability and industry insights.

You’ll learn how we write compelling client propositions, structure and lead high‑profile transformation, and gain hands‑on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution.

Our consultants are formally trained from industry experts on management consulting and client delivery.

We provide a host of opportunities for learning and certification through internal and partner led programmes from AWS, Google, ServiceNow and Microsoft.

Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought‑leadership, share knowledge and build capabilities which will help us and our clients to succeed.

We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.

There are many opportunities like monthly team drinks to connect face‑to‑face with the wider team over a few drinks in the city. There are regular leadership connect sessions that will give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.

NEED TO KNOW

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

WE'RE A DISABILITY CONFIDENT EMPLOYER

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.