AI Outcomes Manager

Glean; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic AI-powered tech company in the UK seeks an AI Outcomes Manager to transform departmental workflows and engage customers effectively. The ideal candidate will have over 2 years of experience, strong problem-solving skills, and the ability to write complex AI prompts. This role involves working closely with executives and using insights to enhance customer engagement. Join us for an innovative career in a rapidly expanding team.

Qualifications

• 2+ years of professional experience.
• Ability to write complex prompts.
• Adaptability to different users and scenarios.

Responsibilities

• Engage with executive sponsors and consult on AI roadmap.
• Conduct use case discovery workshops and deliver outcomes.
• Collaborate with Product and R&D to shape product roadmap.

Skills

Problem-solving skills

Consultative mindset

Excellent communication skills

Understanding of user types

Job description

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean.

Responsibilities

• Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
• Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
• Conduct use case discovery workshops and turn those use cases into tangible outcomes
• Collaborate internally with Product and R&D to help shape Glean's product roadmap based on the voice of our users
• Proactively identify opportunities to expand Glean's deployment and enhance customer engagement

Qualifications

• 2+ years of professional experience
• Hungry, curious, and consultative mindset
• Strong problem-solving skills with the ability to adapt to different users and scenarios
• Proven understanding and ability to write complex prompts
• Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
• Excellent communication skills to effectively interact with multiple stakeholder groups
• Product sense and ability to drive a product's full potential capabilities

Preferred Qualifications

• Customer presence: ability to work with any level from individual contributors to CEOs
• Prior experience in consultative roles, solutions engineering, support, or product management

About Glean

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration.

Glean was born from Founder & CEO Arvind Jain's deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need.