AI-Enhanced Financial Crime Analyst — Hybrid

Zopa Bank; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Zopa Bank in Manchester is seeking a detail-oriented Transaction Monitoring Agent to join our Financial Crime Operations team. The hybrid role requires 3 days in the Manchester office and occasional remote work, with shifts between 8 am and 8 pm on weekdays and some weekend work with time off in lieu.

You will review customer transactions for suspicious activity, investigate alerts, and prepare detailed reports while ensuring regulatory compliance and strong stakeholder communication.

Qualifications

• Experience in financial crime, ideally in a transaction monitoring role within banking or financial services.
• Ideally experience using AI tools to support investigations and produce summaries, with regulatory awareness.
• Strong regulatory knowledge including FCA guidelines and POCA/MLR relevance.

Responsibilities

• Review and analyse customer transactions to identify potentially suspicious activity.
• Investigate flagged transactions using monitoring systems and assess risk.
• Escalate suspicious activity for further investigation and ensure regulatory compliance.
• Review AI-generated alerts, apply judgement, and support investigations.
• Prepare detailed investigation reports outlining findings and actions taken.
• Maintain records of monitored transactions for audits and reviews.
• Handle inbound/outbound calls and chats with customers regarding suspended accounts.
• Collaborate within a fast-paced team to improve monitoring tools and controls.

Skills

Transaction monitoring

Financial crime knowledge

Regulatory awareness

AI tools in investigations

Analytical thinking

Communication skills

Tools

Transaction monitoring systems

Job description

Zopa Bank in Manchester is seeking a detail-oriented Transaction Monitoring Agent to join our Financial Crime Operations team. The hybrid role requires 3 days in the Manchester office and occasional remote work, with shifts between 8 am and 8 pm on weekdays and some weekend work with time off in lieu.

You will review customer transactions for suspicious activity, investigate alerts, and prepare detailed reports while ensuring regulatory compliance and strong stakeholder communication.