AI Engineer

Ten Lifestyle Group; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Annual leave + sabbatical program

Pension scheme

Travel discounts

Job summary

Ten Lifestyle Group is expanding its AI engineering team in London, building scalable AI systems for millions of members across global clients. The role blends software engineering, ML, and operations in a cross-functional setting, with a DevOps mindset and a focus on delivering reliable, high-performance solutions.

You will collaborate with product, data, and platform teams to ship high-quality software at a frequent cadence, balancing innovation with cost and timelines.

Qualifications

• Proficiency in at least one programming language (Python/JavaScript/C#/Java/Go).
• Experience with Gen AI tools (LangGraph, CrewAI, Hugging Face, OpenAI APIs).
• Experience building scalable, reliable AI systems.
• Understanding of ML fundamentals and LLM challenges (prompt engineering, latency, cost).
• Experience with cloud platforms (AWS, GCP, Azure) and IaC (Terraform).
• Hands-on with DevOps/Infra tooling (CI/CD, Docker, Kubernetes) and observability (Prometheus, Grafana, Datadog).
• Experience building distributed systems.
• Knowledge of SQL and NoSQL datastores.
• Experience building agents/workflows (autonomous/multi-agent).
• Fluent in English (C2).

Responsibilities

• Design, build, deploy and monitor AI systems at scale across the business.
• Collaborate with product, data and platform teams in cross-functional squads.
• Adopt a DevOps mindset, run it, and ensure quality via automated testing and metrics.
• Evaluate and choose cost-effective, timely solutions for tasks.
• Stay curious and passionate about AI engineering and enterprise-grade products.

Skills

Python

JavaScript

C#

Java

Go

Gen AI tools

Cloud platforms

CI/CD

Docker

Kubernetes

LLM prompts

Datastores

Distributed systems

Tools

Terraform

Docker

Kubernetes

Prometheus

Grafana

Datadog

OpenAI APIs

Job description

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world.Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.Millions of members already have access to Ten's services across lifestyle, travel,diningand entertainment on behalf of over 50 clients including HSBC,Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We have the advantages of already being at scale globally with a critical mass ofhigh-net-worthmembers via stable, multi-year revenue-generating contracts.We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our‘big 4’service categories of restaurants/travel/entertainment and luxury retail.

We aredebt-free,profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.The next few years will see Ten speed up our progress via our Growth Engine strategy making the next huge steps to achieve our ambitions together.

For more information about Ten, please check out our Welcome to Ten video and this article.

Join Our Team as an AI Engineer!

Ten is currently building a bigger team of AI engineers in London, and as part of those efforts, we’re currently looking for an AI Engineer who will play a critical role in designing, building, deploying, and monitoring AI systems that scale across the business and to our millions of members globally.

Your role will involve working in a cross-functional team, collaborating with product, data and platform teams to produce high quality working software released to a frequent cadence. The team adopts a ‘you build it, you run it’ and DevOps mindset and likes to be hands‑on in all aspects of development. You will be responsible for ensuring the software meets quality through rigorous automated testing and metrics. You will also be responsible for assessing and choosing the right solution for the task at hand whilst considering cost implications and timelines.

If you have a curiosity and passion for AI, whilst a firm grounding in software engineering principles enabling you to build industry leading products, we'd love to hear from you!

• Proficiency in at least one programming language. I.e Python, C#, JavaScript, Kotlin, Java, Go..
• Experience with Gen AI tools (e.g LangGraph, CrewAI, Hugging Face, OpenAI APIs etc)
• Experience in building and optimising systems for performance, scalability, and reliability
• Understanding of ML fundamentals (training, evaluation, deployment) and LLM‑specific challenges (prompt engineering, latency, cost optimisation, hallucinations, evaluation)
• Experience with cloud platforms (AWS, GCP, Azure) and infrastructure‑as‑code (Terraform etc).
• Hands‑on with DevOps/Infra tooling (CI/CD, Docker, K8s) and observability (Prometheus, Grafana, Datadog etc)
• Experience building distributed systems
• Knowledge and hands‑on experience with multiple datastores (both SQL and NoSQL)
• Desired experience in building agents and workflows (e.g autonomous systems or multi‑agent architectures)
• A passion for AI Engineering
• Fluent in English (C2 proficiency)

Guidelines for Hybrid/Home Office :

• Located in London
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2/3x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer‑contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

WhoAreWe

Tenisaleadinglifestyleandconciergecompanyhelpingourclientsdiscover,organise,enjoyandgetthemostfromlife.Wepartnerwithglobalfinancialinstitutionsandotherpremiumbrandstoattractandretainwealthandmassaffluentclients.EstablishedintheUKin1998andwithover25yearsofexperience,Tenoperatesinover20citiesworldwide,inover26languages,with65%ofourworkforcegloballydistributedandispubliclylistedontheLondonStockExchange('TENG').WewerethefirstconciergebusinesstobeawardedtheBCorpcertificationintheUKin2023.

Ten’sstrategyfocusesonfourkeyareas:deliveraworld-classmemberexperience,investintechnology,expandcontractswithnewandexistingclientsaswellasdevelopourfoothold innewmarketsbyleveragingourmarket-leadingserviceproposition.

AtTen,you’llbepartofaglobal,dynamic,andinclusiveteam,withdiversityatitscoreandendlessopportunitiesforgrowth.

Joinusandexperienceaworkplacewhereyoucantrulythrive.https://tenlifestylegroup.com/ten-tv/

CommitmenttoDiversity

Weencouragediversephilosophies,cultures,andexperiences.Weappreciatediversityandarededicatedtocreatinganinclusiveworkenvironmentforouremployees.ThisideaunitestheteamsatTEN.Allaspectsofourrelationship,includingthedecisiontohire,promote,discipline,orterminate,willbebasedonmerit,competence,performanceandbusinessneeds.