AI-Driven Strategy & Customer Journey Lead

Velocity Talent Ltd; Leeds; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading recruitment agency is looking for a Strategy Specialist / Customer Journey Manager to assist a finance group in adopting AI technologies. This hybrid role involves evaluating customer journeys, integrating insights, and crafting process maps. Ideal candidates will possess customer-centric skills and be experienced in stakeholder management. The position offers £400 per day outside IR35 for a duration of 6 months, with a focus on innovation in finance. Candidates should be ready to submit their CV for consideration.

Responsibilities

• Help a group finance start working with AI.
• Craft Customer Journey and process maps.
• Integrate insights and knowledge from disparate data.
• Work with limited supervision on journey evaluations.
• Supports value identification and collation.

Skills

Customer-centricity skills

Stakeholder management capability

Good problem solving

Job description

A leading recruitment agency is looking for a Strategy Specialist / Customer Journey Manager to assist a finance group in adopting AI technologies. This hybrid role involves evaluating customer journeys, integrating insights, and crafting process maps. Ideal candidates will possess customer-centric skills and be experienced in stakeholder management. The position offers £400 per day outside IR35 for a duration of 6 months, with a focus on innovation in finance. Candidates should be ready to submit their CV for consideration.