AI‑Driven CX Solutions Architect

Zendesk; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service technology firm is looking for a Solutions Consultant to shape customer engagement through technical design and AI solutions. The role requires 3+ years in solutions consulting, strong communication skills, and knowledge of AI technologies. You will lead customer sessions, architect solutions, and drive impactful business insights in a collaborative environment. The position supports a hybrid work model, combining in-office collaboration with the flexibility of remote work.

Benefits

Hybrid work model

Commitment to diversity and inclusion

Opportunities for professional development

Qualifications

• 3+ years of experience in AI solutions or similar fields.
• Hands-on experience with customer pilots and POCs.
• Strong understanding of Customer Service software.

Responsibilities

• Lead technical and business discovery sessions.
• Architect AI-powered customer experience solutions.
• Drive business impact with actionable insights.

Skills

Presales or solutions consulting experience

Understanding of web and scripting technologies

Communication and presentation skills

Knowledge of AI technologies

Customer-centric approach

Tools

SaaS architecture

AI-driven solutions

Job description

A leading customer service technology firm is looking for a Solutions Consultant to shape customer engagement through technical design and AI solutions. The role requires 3+ years in solutions consulting, strong communication skills, and knowledge of AI technologies. You will lead customer sessions, architect solutions, and drive impactful business insights in a collaborative environment. The position supports a hybrid work model, combining in-office collaboration with the flexibility of remote work.