AI delivery and customer success

Solvo.ai Ltd; Greater London; Hybrid; GBP 60,000 - 110,000; Full time

Job summary

Solvo.ai Ltd in London seeks a hands-on, AI-fluent delivery lead combining customer success, deployment and commercial duties. You’ll work with carriers’ commercial teams and our engineers to ensure value is realized and measurable.

You’ll own adoption for live customers, run onboarding, impact readouts and renewals, and help build the customer-success playbook for future hires.

Qualifications

• 4+ years in customer success, delivery, consulting or commercial roles for a technical B2B product.
• Track record of driving adoption and measurable outcomes with enterprise customers.
• Fluent with AI and data tools; comfortable digging into metrics yourself.
• Calm, credible and clear with senior commercial stakeholders.
• Nice to have: logistics, shipping or supply-chain experience.
• Nice to have: early-stage experience building a function from scratch.

Responsibilities

• Own adoption and outcomes for live customers — measured in usage, acceptance rate and revenue per TEU.
• Run the cadence with each carrier: onboarding, weekly impact readouts and quarterly reviews.
• Translate customer feedback into a crisp signal for product and ML.
• Spot expansion opportunities across trades and regions, and drive renewals.
• Build the customer-success playbook every future hire will run.

Skills

Customer success

Delivery

Consulting

Commercial awareness

Tools

AI tools

Data tools

Analytics

Job description

You'll own what happens after a deployment goes live: getting trade managers to actually use Solvo every day, demonstrating the revenue impact, and turning early customers into long-term partners and references.

This is a hands-on, AI-fluent delivery role — part customer success, part deployment, part commercial. You'll work shoulder-to-shoulder with carriers' commercial teams and our engineers to make sure the value we promised shows up in the numbers.

What you'll do

• Own adoption and outcomes for live customers — measured in usage, acceptance rate and revenue per TEU.
• Run the cadence with each carrier: onboarding, weekly impact readouts and quarterly reviews.
• Translate customer feedback into a crisp signal for product and ML.
• Spot expansion opportunities across trades and regions, and drive renewals.
• Build the customer-success playbook every future hire will run.

What we're looking for

• 4+ years in customer success, delivery, consulting or commercial roles for a technical B2B product.
• A track record of driving adoption and measurable outcomes with enterprise customers.
• Fluent with AI and data tools; comfortable digging into metrics yourself.
• Calm, credible and clear with senior commercial stakeholders.

Nice to have

• Logistics, shipping or supply-chain experience.
• Early-stage experience building a function from scratch.

About Solvo

Solvo.ai builds the decision layer for revenue management in container logistics. Container shipping moves $14 trillion of goods a year, yet the pricing decisions that move it still run on spreadsheets, gut feel and lag. We sell repeatable commercial outcomes — measured in revenue per TEU, not dashboards opened.

We're a global, technical team spread across Cambridge, London and Singapore, backed by Sequoia, Speedinvest and Frontline, and already live with top-tier carriers. You'll work directly with the people who've sat in the trade room and the engineers building the system that learns from them.