AI Business Lead

Syneos Health; City Of London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A global biopharmaceutical solutions organization is seeking an AI Business Director for a hybrid role in London. The successful candidate will leverage their expertise to lead AI integration in healthcare communications, drive innovation, and partner with clients to use AI effectively. Strong experience in healthcare communications and AI application is essential, along with excellent communication skills.

Qualifications

• Strong experience in healthcare communications, innovation, or digital transformation.
• Experience applying AI or automation solutions to marketing challenges.
• Ability to communicate complex ideas to non-technical stakeholders.

Responsibilities

• Serve as a senior AI advisor across client portfolios.
• Shape and evolve the agency's AI vision.
• Identify and develop new AI-enabled services.

Skills

Healthcare communications

AI application

Communication skills

Understanding of healthcare regulations

Facilitation skills

Tools

GenAI creative tools

Data insight platforms

Workflow automation systems

Job description

Updated: Yesterday
Location: London, ENG, United Kingdom
Job ID:12249

We are seeking an AI Business Director to lead the practical and strategic integration of artificial intelligence across our healthcare communications portfolio.

This is a hybrid role — equal parts trusted client partner and innovation catalyst. You’ll help existing clients apply AI responsibly and effectively within their current ways of working, while also guiding the agency and our more progressive partners toward transformative new approaches.
You will be both translator and trailblazer – ensuring AI enhances creativity, insight, and efficiency for all types of clients, from cautious adopters to digital pioneers.

Key Responsibilities

1. Client Partnership and Business Development (≈50%)

• Serve as a senior AI advisor across client portfolios, helping teams identify where AI adds practical, immediate value — e.g. workflow optimization, content automation, or improved data analysis.
• Support client teams in regulated and risk-sensitive settings to ensure compliant, ethical, and explainable AI use.
• Partner with account and strategy leads to embed AI into existing scopes of work without disrupting established processes.
• Lead client education and enablement sessions to build confidence in AI’s potential.
• Translate complex technology into actionable and credible business solutions for marketing, med comms, and creative teams.

2. Innovation, Growth, and Capability Building (≈50%)

• Shape and evolve the agency’s AI vision, ensuring it aligns with long-term commercial goals.
• Identify and develop new AI-enabled services, products, or efficiencies that strengthen our competitive advantage.
• Pilot and scale AI tools that enhance creative ideation, medical storytelling, content personalization, and analytics.
• Champion responsible innovation – balancing experimentation with governance and accuracy.
• Collaborate with leadership to drive agency-wide AI literacy, training, and best-practice frameworks.

Required Experience and Skills

• Strong experience in healthcare communications, innovation, or digital transformation — ideally within an agency environment.
• Demonstrable experience applying AI or automation solutions to real-world marketing, creative, or operational challenges.
• Proven ability to communicate complex ideas in a way that engages non-technical and risk-averse stakeholders.
• Strong understanding of the healthcare regulatory landscape (e.g. data privacy, medical accuracy, content approval workflows).
• Commercially savvy — able to identify and quantify business impact from AI initiatives.
• Comfortable operating at multiple speeds: delivering incremental value for today’s clients while steering toward tomorrow’s opportunities.
• Excellent facilitation and presentation skills; confident leading workshops and client conversations.

Preferred Attributes

• Experience introducing AI to traditional or compliance-heavy organizations.
• Familiarity with GenAI creative tools, data insight platforms, and workflow automation systems.
• Track record of building cross-functional consensus and change adoption.
• Curiosity, empathy, and resilience – able to inspire confidence in both innovators and skeptics alike.

Success in This Role Means

• AI capabilities are embedded within everyday client workstreams, not siloed as “innovation projects.”
• Clients view the agency as a trusted partner for practical progress as much as a leader in innovation.
• Internal teams feel equipped and inspired to use AI responsibly.
• The agency delivers measurable efficiency gains and new service growth through AI integration.

About Syneos Health

Syneos Health® is a fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, strategically blending clinical development, medical affairs and commercial capabilities to address modern market realities.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

The diverse European healthcare environment requires a specific approach to communications. The European market provides multiple challenges to the pharmaceutical industry, emerging biotechnology and medical technology firms who develop, launch, and commercialise drugs and devices. Deep and varied local and international insights, experience, capabilities and footprints are required for impactful healthcare communications in Europe because of the high diversity in local regulations, health systems, market dynamics, key stakeholders’ perceptions, as well as cultural nuances and languages. A next-generation agency group that offers the perfect combination of global size and unprecedented capabilities with European and local expertise. As a part of Syneos Health, a global biopharmaceutical accelerator integrating clinical development, real-world, late-stage and full commercialisation, we serve the complex European healthcare market with tailored communications solutions for our customers’ clinical and commercial success.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Discover what our more than 29,000 employees already know: work here matterseverywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday workimprovespatients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to:

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization builtto accelerate customer success. We translate unique clinical, medical affairs and commercialinsights into outcomes to address modern market realities. To learn more about how we areShortening the distance from lab to life®, visit syneoshealth.com .

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protectedveteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: [emailprotected] One of our staff members will work with you to provide alternate means to submit your application.