AHP Services Admin Assistant

The Dudley Group NHS Foundation Trust; Stourbridge; On-site; GBP 23,000 - 30,000; Full time

Job summary

A health services provider is looking for a Senior Administrator to support Community AHP Services in England. This role involves handling administrative tasks and facilitating the smooth operation of clinical services across multiple sites. Candidates should be adaptable and prepared to work flexibly across partner Trusts in the area. Commitment to equal opportunity hiring practices is a must. The ability to work effectively with diverse groups and contribute positively to patient care is essential.

Responsibilities

• Undertake administration/secretarial duties to support the smooth running of the service and coordination of clinical care.
• Process and provide first‑line triage of referrals following local operational policy.
• Record and file referrals following clinical triage.
• Support clinic management and monitoring of clinic capacity, booking patients appropriately.
• Mentor and deputise for Band 2 staff, undertaking general office duties.
• Cross‑cover across designated areas of responsibility.
• Use technology to manage time and support innovation where appropriate.

Job description

Job Summary

Senior administrators support Community AHP Services by liaising with clinicians, patients, and other health care services to provide effective administrative assistance and enable clinicians to focus on patient care. The role involves ensuring accurate data for monitoring service utilisation, managing clinic capacity, and facilitating smooth operation of clinical services.

Key Responsibilities

• Undertake administration/secretarial duties to support the smooth running of the service and coordination of clinical care.
• Process and provide first‑line triage of referrals following local operational policy, ensuring action is taken to support patient care.
• Record and file referrals following clinical triage.
• Support clinic management and monitoring of clinic capacity, booking patients appropriately, and escalating as necessary to clinical staff.
• Mentor and deputise for Band 2 staff, undertaking general office duties such as booking clinics, entering OASIS data, and answering patient/staff phone lines.
• Cross‑cover across designated areas of responsibility and support other administrative functions as required.
• Use technology to manage time and support innovation where appropriate.

Work Setting

Multi‑site working across the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust). Flexibility across the four partner Trusts is expected to meet patient and service needs.

Immigration & Sponsorship

Applicants requiring UK sponsorship will be considered subject to the role requirements.

Recruitment Equality Statement

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. Our staff include people from a range of backgrounds; we support and recruit people with disabilities, LGBTQ+ community members, and encourage the use of all pronouns. We govern our hiring by public sector equality duties and policy. All selected candidates will receive a support system to facilitate their success in the role.