Agile Receptionist (MH Inpatient & Community cover)

Lancashire Care Foundation Trust; Blackburn; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional health service provider in Blackburn is seeking a full-time Agile Receptionist to join their team. The role involves providing comprehensive administration and information reception services, with responsibilities including responding to queries and maintaining effective communication within the organization. Candidates should possess excellent organizational skills and be capable of working independently. Flexible working options may also be available.

Benefits

Flexible working options

Positive work/life balance support

Qualifications

• Ability to work independently or as part of a team.
• Strong telephone manner and professional communication.
• Knowledge of customer service procedures.

Responsibilities

• Be the first point of contact for the department.
• Answer telephones and forward messages.
• Respond to queries and handle routine matters.
• Allocate and dispatch departmental mail.
• Assist in ensuring work area is organized and presentable.

Skills

Excellent organisation skills

Customer service skills

Effective communication skills

Computer literate with Microsoft Office

Job description

A Vacancy at Lancashire & South Cumbria NHS Foundation Trust.

The Pennine Network is looking for an Agile Receptionist to join our Inpatient and Community Services on a full-time, permanent basis.

We are inviting applications from individuals with excellent organisation skills, who possess the ability to work on your own or as a member of the wider admin team.

Key Responsibilities

1. Be able to communicate with staff, servicer users, visitors and carers in a professional manner.
2. Be computer literate, able to use Microsoft office packages and possess a good telephone manner.
3. Have excellent customer service and administrative skills to support the smooth and efficient functioning of the services.
4. Have knowledge of relevant customer service procedures applicable to this role.
5. Be a strong team player with effective communication skills.

Please be advised this role cannot be sponsored.

The post holder will provide a comprehensive administration and information reception service across the Pennine Mental Health Network, coordinating their activities with other reception team members to ensure an efficient and confidential service is provided.

The post holder will work flexibly in response to the needs of the Locality Administration Services, providing cover to departments on various sites as directed by their line manager in liaison with Locality Admin Coordinator to ensure continuity of a quality service provision.

Please see the Job Description & Person Specification for the full list of duties for this role.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

Duties

• Be the first point of contact for the department.
• Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
• Receive, allocate and dispatch departmental mail (internal and external).
• Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
• Demonstrate the role to new or less experienced staff.
• Make decisions and judgements concerning information received.
• Assist in ensuring work area is kept presentable and well organised and confidential information cannot be seen or overheard by visitors.
• Plan and prioritise your own work to cope with variable demand and interruptions, ensuring quality and completions.
• Monitor and maintain stock supplies.
• Assist in the arrangements for meetings and events carrying out associated duties, including preparation of documents, booking and setting up of rooms, refreshments and equipment as required.
• Assist in site security duties where appropriate.

Please see the Job Description & Person Specification for the full list of duties for this role.

This advert closes on Tuesday 21 Oct 2025