Agile Receptionist

NHS; Blackburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health service provider in Blackburn is seeking an Agile Receptionist to join their team. The role requires excellent organisational skills and the ability to communicate effectively with a diverse range of individuals. Responsibilities include providing a comprehensive reception service, coordinating with other reception team members, and working flexibly across various departments. Applicants should hold an NVQ Level 2 in Administration and possess proficiency in Microsoft Office applications. This position offers a chance to support the Mental Health Network in maintaining high-quality administrative services.

Qualifications

• Organised, professional, and committed individual.
• Knowledge of relevant customer service procedures.
• Ability to work as part of a team.

Responsibilities

• Provide an administration and information reception service.
• Coordinate activities with reception team members.
• Work flexibly in response to departmental needs.

Skills

Excellent organisational skills

Good telephone manner

Data input and retrieval

Ability to communicate effectively both written & verbal

Good grammar and numeracy skills

Excellent keyboard skills

Ability to work in an office environment

Education

Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2

Tools

Microsoft Office applications

Databases

Job description

Agile Receptionist

The closing date is 22 December 2025

We are inviting applications from individuals with excellent organisation skills and the ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communicate with staff, service users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft Office packages and possess a good telephone manner.

The post holder will be organised, professional, committed and will assist in providing a high standard, quality clinical administrative and customer service.

The post holder will have knowledge of relevant customer service procedures applicable to this role. The post holder will need to be a team player with strong communication skills.

Main duties of the job

The post holder will provide a comprehensive administration and information reception service across the Mental Health Network, coordinating their activities with other reception team members to ensure an efficient and confidential service is provided.

Work flexibly in response to the needs of the Locality Administration Services providing cover to departments on various sites as directed by their line manager in liaison with Locality Admin Coordinator to ensure continuity of a quality service provision.

About us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

Job responsibilities

Please see the attached job description and person specification for more information about this role.

Person Specification

Education/ Qualifications

• Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Knowledge

• Working with databases
• Working with Microsoft Office applications
• Working in an office environment
• Working with members of the public

Skills and Abilities

• Good grammar and numeracy skills
• Excellent keyboard skills
• Data input and retrieval
• Good organisational skills
• Ability to communicate effectively both written & verbal

Personal Qualities

• Excellent telephone manner
• Treats people with courtesy and respect at all times
• Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust