Agile Receptionist

Lancashire & South Cumbria NHS Foundation Trust; Blackburn; On-site; GBP 25,000; Full time

Job summary

A regional healthcare provider in Blackburn is seeking a full-time administrative support professional for a fixed-term role. The ideal candidate will possess an NVQ Level 2 qualification and demonstrate excellent communication and organizational skills. You will coordinate administration tasks across the Mental Health Network and provide exceptional customer service. This role requires a professional telephone manner and the ability to work flexibly across various departments. The salary for this position is £24,465 per year.

Qualifications

• Administrative qualification at NVQ Level 2 or equivalent experience.
• Experience working in an office environment.
• Experience working with members of the public.

Responsibilities

• Provide comprehensive administration and information reception service.
• Work flexibly across different sites as directed by the line manager.
• Coordinate activities with other reception team members.

Skills

Good grammar and numeracy skills

Excellent keyboard skills

Good organisational skills

Ability to communicate effectively both written & verbal

Excellent telephone manner

Education

Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Tools

Microsoft Office applications

Job description

Job Summary

We are inviting applications from individuals with excellent organisation skills and the ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communicate with staff, service users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and possess a good telephone manner. The post holder will be organised, professional, committed and will assist in providing a high standard, quality clinical administrative and customer service.

Responsibilities

The post holder will provide a comprehensive administration and information reception service across the Mental Health Network, coordinating their activities with other reception team members to ensure an efficient and confidential service is provided. Work flexibly in response to the needs of the Locality Administration Services providing cover to departments on various sites as directed by their line manager in liaison with Locality Admin Coordinator to ensure continuity of a quality service provision.

About Us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation. Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services. LSCFT supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.

Details

• Date posted: 09 December 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year pa
• Contract: Fixed term
• Duration: 4 months
• Working pattern: Full‑time
• Reference number: 351-PEN1043-CL-A
• Job locations: Admin East (25-65), Daisyfield Mill, Blackburn, BB1 3BL

Person Specification

• Essential: Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience
• Essential – Knowledge: Working with databases; Working with Microsoft Office applications
• Essential – Demonstrable Experience: Working in an office environment; Working with members of the public
• Essential – Skills and Abilities: Good grammar and numeracy skills; Excellent keyboard skills; Data input and retrieval; Good organisational skills; Ability to communicate effectively both written & verbal
• Essential – Personal Qualities: Excellent telephone manner; Treats people with courtesy and respect at all times; Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Lancashire & South Cumbria NHS Foundation Trust
Address: Admin East (25-65), Daisyfield Mill, Blackburn, BB1 3BL
Employer's website: https://www.lscft.nhs.uk/