(Agentic) Product Manager

Backbase; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

Backbase is seeking a Product Manager to lead the strategy and execution for our durable platform products. You will own the complete customer journey from definition to shipping, balancing technical ambition with customer realities.

You’ll collaborate with PM peers, drive cross-functional alignment, and craft both pro-code and no-code experiences within a hybrid work model.

Qualifications

• Shipping complex platform products across multiple user personas.
• Experience with enterprise workflow or automation systems.
• Zero-to-one product launches and initial product-market fit.

Responsibilities

• Own strategic product roadmap for Workflows & Orchestration.
• Make MVP vs post-launch decisions and prioritize features.
• Position durable processes as a core pillar of the platform.
• Shape pro-code and no-code experiences, SDKs, CLI, and docs.
• Lead cross-functional alignment with eng, design, marketing and sales.
• Conduct customer discovery, collect usage data and feedback.
• Resolve ambiguity and escalate only real conflicts when needed.
• Collaborate with peers to ensure integration across pillars.

Skills

Platform products

Infra/architecture thinking

Cross-functional leadership

Tools

Camunda

Zeebe

Airflow

Temporal

Job description

We opened the doors of our Business Development Centre (BDC) in the heart of Hyderabad in December 2020. Young at heart, the BDC is a wonderful space that strengthens Backbase’s presence in the APAC region. The physical presence of great talent and support also makes way for long-term relationships with customers.

Nestled in the middle of Hyderabad, the state-of-the-art building sits amidst other global brands. The location offers stunning views of hills and lakes, while nearby there is a selection of restaurants, traditional bazaars, and other cultural hotspots.

We are building a durable execution process engine – a platform that bridges enterprise workflow automation and intelligent agent orchestration. This is a zero-to-one product launch from concept to market.

You will lead the product strategy and execution for one of three interconnected pillars in the platform (Durable Processes, Data Connectors, AI Agents). Working alongside peer PMs and reporting to the Group PM, you'll own the complete customer journey: from defining what we build, to shipping it, to ensuring it lands with users.

This role is for a PM who has shipped complex, multi-layer platform products before and who thrives in the tension between technical ambition and customer reality.

The Product Vision

A durable execution engine that scales from developer laptops to enterprise clouds, bringing workflow automation, intelligent agents, and real-time data integration into one coherent platform.

Modern enterprises are stuck. Legacy workflow systems are rigid and don't integrate with AI. Code-first pipelines (Airflow, Temporal) give developers freedom but leave business analysts behind. We're building the bridge.

Our platform will:

Work for multiple personas – Business analysts author visually, engineers deploy as code, operators observe in real time. No translation layer needed.

Treat AI as native – Intelligent agents aren't bolted on; they're first-class actors in the process execution model with full auditability and compliance guardrails.

Connect everything – Data from any source (APIs, databases, message queues, cloud services) flows naturally through your processes without custom plumbing.

Build toward Horizon's sophistication – Our long-term ambition is to deliver agentic orchestration depth comparable to the best-in-class products in the market.

The result: enterprises can automate complex work faster, with more control, and with confidence that their processes will execute reliably at scale.

What you'll do

• Strategic ownership
• Define the product roadmap for Workflows & Orchestration – what customers need, what moves the needle, what builds defensible value
• Make the hard calls: what ships in MVP, what is post-launch, what never ships
• Own the competitive positioning – position durable processes as a first-class pillar of an integrated platform, not a standalone point solution
• Shape both pro-code and no-code experiences – own SDKs, CLI, and visual editor consistency; documentation and learning paths across both personasExecution leadership
• Lead cross-functional alignment (eng, design, marketing, sales) on priorities and milestones
• Conduct customer discovery: who are we building for, what problems do they have, what's blocking adoptionMake data-driven decisions: usage patterns, customer feedback, performance metrics all inform direction
• Unblock ambiguity: when technical direction isn't clear, you synthesize information and move forward decisivelyPartnership with peer PMs
• You're not alone – work collaboratively with two peer IC PMs who own the Data Connectors and AI Agents pillars
• Establish clear integration points and contract boundaries so all three pillars (Durable Processes, Data Connectors, AI Agents) work together seamlessly
• Escalate only real conflicts up to the Group PM; resolve most decisions at your level

Who you are

• Experience shipping one or more of the following:Complex infrastructure or platform products Enterprise workflow or automation systems Products that span multiple user personas (business analysts, developers, operators) Products that required deep technical integration Zero-to-one launches where you shaped initial product-market fit.Core capabilities
• Technical fluency – You read code, understand architecture constraints, and can have a real conversation with engineers about feasibility and tradeoffs. You don't need to be an engineer, but you think like one.
• Customer obsession with realism – You spend time with users, but you're not a feature-request transcriber. You synthesize what they need from what they say.
• Decisiveness under ambiguity – You make calls with incomplete information. You're comfortable killing ideas you love if data suggests they won't work.
• Communication across layers – You talk to engineers about latency budgets, to customers about compliance, to executives about roadmap priorities. Different audiences, same honesty.
• Systems thinking – You see how pieces connect. Developer SDKs influence adoption patterns. Pricing models influence feature prioritization. You optimize for the system, not the local maximum.
• AI native – You’re using LLMs as part of your product workflow and can adapt to any tool easily. We currently use Claude Code and Cursor.Nice to have
• 5+ years of relevant experience as a Product Manager, with a strong focus on platform products.
• Exposure to workflow engines, BPM systems, or process orchestration platforms (Camunda, Zeebe, Airflow, Temporal).
• Experience with enterprise compliance requirements (SOC 2, PCI-DSS, HIPAA) and how they shape product architecture.
• Understanding of multi-tenant SaaS scaling challenges and tradeoffs
• Previous zero-to-one product launch where you defined the initial MVP and shaped early-stage product-market fit.
• Experience building features using LLMs (it can be a hobby project).

Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.

The work is the standard

We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.

Ambition without ego

You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.

Real AI, running in real banks

We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.

Grow while you build

Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.

17 offices. One mission.

Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.

Wellness that goes the distance

Real support built for the long game. We invest in the people who build the product, not just the product.