Agency Specialist - Associate

ING; City of Westminster; On-site; GBP 45,000 - 70,000; Full time

Job summary

A financial services company in the City of Westminster is looking for a Facility Agent. This role involves acting as a central point of contact in syndicated loans, managing deal closings, and ensuring compliance with policies. The ideal candidate will have at least 3 years of Loans Agency experience, familiar with LoanIQ, and possess excellent communication and analytical skills. A collaborative work environment is emphasized, with opportunities for continuous improvement and innovation.

Benefits

Collaborative culture

Work/life balance initiatives

Qualifications

• Proven ability to read and interpret credit agreements.
• Experience in Structured Finance is desirable.
• Ability to work under pressure and adapt quickly.

Responsibilities

• Manage the deal closing process including funds flow.
• Coordinate with stakeholders for amendments and consents.
• Investigate queries/issues to resolution.

Skills

Loans Agency experience

LoanIQ skills

Excellent communication skills

Analytical problem-solving skills

Education

3 years experience in a comparable role

Tools

DebtDomain

ClearPar

Job description

Overview

A facility agent acts as the primary point of contact between the transaction parties to a syndicated loan. Appointed in the credit agreement, the agent acts as a neutral intermediary between the borrower and the lenders and performs the administrative tasks of the loan. This includes handling cash flow and providing ongoing transaction support during the lifecycle of the deal. In the event that discretionary action is required, the role of the agent is non‑fiduciary which means the agent must follow the action of the majority lenders. In their role as facility and /or security agent, the London agency team are part of the wider EMEA agency platform and support a wide range of deals originating from various industry sectors including but not exclusive to Corporates, Financial Institutions (predominantly Insurance and Investment Funds), Shipping, Infrastructure, Real Estate and Acquisition Finance. The agency function is responsible for delivering a control conscious and client focused service in coordination with the Offshore teams.

Main duties and responsibilities

Working autonomously, you will become part of a team dedicated to maximising their potential and providing outstanding client service. In a market where speed and flexibility are key, continuous improvement and being responsive to the needs of our clients is a must.

Deal Closing

Proactively manage the deal closing process including funds flow. Depending on the transaction, this role may include fronting and primary syndication. Undertake review of the facility documentation to ensure compliance with ING policy and the latest LMA/LSTA wording. All points raised must be negotiated to a successful outcome with the originating team and legal counsel. Identify and collate the information required to on‑board a new deal within the necessary timelines whilst ensuring that the documentation is accurately reported in Loan IQ. Consult with legal counsel to ensure that relevant CPs are fulfilled.

Transaction Management

Ability to co‑ordinate with multiple internal and external stakeholders to manage processes such as amendments, waivers, and consents. Main point of contact for deal queries and issue escalations, ensuring that all matters are resolved in a timely and efficient manner. Proactively attend meetings/calls with the business and external parties to understand the responsibilities of the agent or provide agency input on meeting subject matter. Arrange syndicate calls and facilitate meetings where necessary.

Investigation

Utilising the resources available, actively investigate and take ownership of ad‑hoc queries/issues to a successful resolution. Timely investigation and reconciliation of nostro breaks to effectively manage risk.

In‑Life Management

In‑life management activities sit with our offshore teams. However, oversight is expected: Oversee day‑to‑day operational activities (drawdowns, rollovers, repayments, fees, margin adjustments, covenants, secondary transfers, ancillaries, SBLCs, Withholding Tax, etc) and support our offshore teams to ensure that a high‑quality, client focused, and control conscious product is delivered.

Candidate Profile

Experience/Knowledge Essential Minimum: 3 years Loans Agency experience in a comparable role. Proven ability to read and interpret credit agreements. LoanIQ skills. Desirable: Exposure to Structured Finance (Real Estate Finance, Acquisition Finance, Shipping and Infrastructure Finance). DebtDomain skills. Knowledge of ClearPar. Security Agent experience.

Personal Competencies Essential

Excellent oral and written communication skills. Planning and organisational skills to complement attention to detail. Result‑orientated with the ability to work under pressure and adapt quickly in fast‑paced environments or when there are challenging deadlines to meet. Analytical and problem‑solving skills combined with the ability to provide quick resolution to problems. A self‑starter, comfortable working alone and as part of a team. Initiative‑taking and has the ambition to take it on and make it happen. The successful candidate must, by the time of their application to ING, have the right to work in the UK.

Desirable

Someone who is keen to challenge the status quo and is interested in continuous improvement and innovation.

About ING

ING's purpose is 'Empowering people to stay a step ahead in life and in business'. Every ING colleague is given the opportunity to contribute to that vision. We champion self‑reliance and foster a collaborative and innovative culture. The Orange Code is our global manifesto for how we stay true to our purpose and our tradition of reinvention and empowerment. It is made up of ING Values (we are honest; we are prudent; we are responsible) and ING Behaviours (you take it on and make it happen; you help others to be successful; you are always a step ahead). For us, success will only be achieved if we act with Integrity. Some companies see diversity as a box to be ticked. We see it as fundamental to our success and we encourage a proper work/life balance. At ING, you will be judged on your performance in line with the Orange Code.