Agency Account Manager

Profound; Greater London; On-site; GBP 68,000 - 106,000; Full time

Job summary

Profound is seeking an Account Manager, Agency to drive growth across agency customers and their end clients. You will partner with agency executives to understand goals, address pain points, and demonstrate clear ROI from Profound’s AI marketing platform.

You’ll own a portfolio of 40–60 accounts, collaborate with Agency Engagement Managers, and lead negotiations for renewals and upsells while aligning platform usage with business outcomes. This is an on-site role with global offices.

Qualifications

• 5+ years of SaaS account management with a focus on agencies.
• Proven track record in renewals and upsells with quota responsibility.
• Strong consultative selling and executive stakeholder engagement.

Responsibilities

• Own a portfolio of 40 to 60 accounts, responsible for renewals and expansion revenue.
• Co-manage the lifecycle with the Agency Engagement team from onboarding to renewals.
• Develop deep understanding of each customer’s goals and workflows.
• Build relationships with enterprise brands via agency stakeholders.
• Map agencies to expand relationships and impact.
• Manage a pipeline of renewals, cross-sells, and upsells against revenue targets.
• Lead commercial conversations and multi-product renewals/upsells.
• Forecast with CRM data and pipeline practices for transparency.
• Collaborate with Product, Engineering, and Agency teams to deliver a seamless experience.

Skills

SaaS account management

Renewals

Upsells

Agency partnerships

Consultative selling

Stakeholder management

Pipeline discipline

Negotiation

Forecasting

Cross-functional collaboration

Tools

CRM software

Forecasting tools

Job description

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.

Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.

As an Account Manager, Agency, you'll be at the center of this transformation and drive growth across your customers. You'll partner directly with Profound’s agency partners’ executives and key stakeholders to understand their business goals, address pain points, and ensure Profound is delivering clear, measurable ROI for the agencies and for their end clients. Working closely with our Agency Engagement Managers and Agency Account Executives, you'll connect platform usage and engagement to real business outcomes, and expand relationships both within agencies and with their end clients.

What You’ll Do

• Own a portfolio of 40 to 60 accounts (depends on contract values) and be directly responsible for renewal and expansion revenue
• Co-manage the customer lifecycle with the Agency Engagement Management team from onboarding through expansions and renewals, identifying opportunities to deepen adoption and value for the agency and their clients
• Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner
• Partner with agencies to build strong relationships with enterprise brands along the way, empowering agency stakeholders and their client stakeholders
• Build organizational maps of agencies to expand relationships and impact
• Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets
• Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells
• Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability
• Drive mutual value for agencies who are part of the Profound Partners program, in collaboration with the Ecosystem team (joint GTM, training and enablement, etc.)
• Collaborate cross-functionally with Product, Engineering, Agency Account Executives and Agency Engagement Managers to deliver a seamless agency partnership experience and surface insights that drive adoption

Who You Are

• 5 or more years of SaaS experience in account management, renewals, or expansion sales, with a specific focus on agencies and agency partnerships
• Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferred
• Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
• Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
• High emotional intelligence and communication skills, able to build trust quickly and manage multiple, matrixed stakeholder relationships, at the independent / subsidiary agency level and at the holding company level
• Highly organized and data-driven with strong pipeline discipline and attention to detail
• Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment
• High integrity and long-term orientation, motivated by customer and partnership success and sustainable revenue growth

Location

This is an on-site role based in our NYC, London, or Singapore office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $90,000 to $140,000 before variable compensation. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.