AGC Team Leader

The Rank Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading casino operator in the City of London seeks an AGC Team Leader to ensure high-quality customer service and compliance with company protocols. The role requires previous team management experience and the ability to work flexible shifts, including nights and weekends. Join a vibrant team dedicated to creating an inclusive workplace with ample benefits.

Benefits

Hourly pay rate of £16.31

Tips: share of uncapped tips

Premium pay night allowance

Free meal on shift

Paid breaks

28 days of holiday

Pension scheme

Life insurance

Long service awards

Online learning access

Free team uniform

Retail discount scheme

Employee assistance programme

Food and soft drinks discounts

Qualifications

• Demonstrates evidence of engaging a team to ensure high customer service standards.
• Willingness to complete the Key Holder assessment.
• Ability to conform to all legislative and company procedures.
• Knowledge of electronic gaming and compliance management.
• Previous team management experience is preferred.

Responsibilities

• Accountable for high-quality customer service.
• Acting as Duty Manager/key holder.
• Ensuring compliance with health and safety and gaming guidelines.
• Maintaining control and security of company assets.
• Ensuring brand standards are met.

Skills

Team engagement

Customer service

Compliance knowledge

Electronic gaming knowledge

Management experience

Job description

Overview

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.

That’s where you come in.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £16.31
• Tips: Receive a share of uncapped tips
• Premium pay night allowance: An additional 10% per hour after midnight
• Free meal on shift
• Paid breaks
• Holiday entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Pension scheme: We contribute 3% to your pension
• Life insurance: Coverage provided for peace of mind
• Long service awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail discount scheme: Enjoy discounts and offers at selected retailers
• Employee assistance programme: Access to support and resources whenever you need them
• Food and soft drinks discounts

Responsibilities

• Grosvenor Casino, The Victoria: As an AGC Team Leader, you will be accountable for:
• Ensuring all customers & particularly electronic gaming customers receive high-quality customer service to facilitate their play, ensuring profitable admissions, aided by pre-approved promotions
• Acting as Duty Manager/ key holder in the site.
• Compliance with the Legal and Company guidelines in relation to areas such as Health and Safety, gaming requirements and audit.
• Control and Security of all company assets
• Ensuring our brand standards are maintained at all times.

Qualifications

• Demonstrates evidence of engaging a team, to ensure high customer service standards are delivered, which enhance the customer experience
• Undertake training Duty Manager/ Key holder status and is willing to complete the Key Holder (KH) assessment to support business needs.
• The ability to obtain and / or conform to all legislative and company procedure
• Comprehensive knowledge of electronic gaming and the factors which impact its contribution to the business, including the ability to manage the associated compliance, responsible gaming & commercial risks
• Previous team management experience (preferred)

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.