Aftersales Support Engineer

Pertemps Redditch Industrial; Redditch; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading manufacturer of safety hardware in Redditch is seeking an Aftersales/Warranty Support Engineer. This role involves providing technical support, managing warranty claims, and collaborating with engineering teams. Candidates should have a strong engineering background, excellent troubleshooting skills, and a valid driving license. Competitive salary of circa £40k per annum and various benefits offered.

Benefits

Private medical insurance

Employee discounts

Staff social events

Free parking

Qualifications

• Able to read and interpret engineering drawings.
• Strong technical troubleshooting skills—able to analyse complex issues and provide effective solutions.
• Hold a valid driving license and willing to visit client sites when required.

Responsibilities

• Provide timely and effective technical support to customers.
• Diagnose and resolve technical issues.
• Maintain accurate records of customer interactions and resolutions.
• Manage warranty claims and ensure timely resolution.
• On-site support on client premises when required.

Skills

Technical troubleshooting

Communication skills

Problem-solving

Education

Technical/engineering background

Job description

Overview

The company is an established and leading manufacturer of safety hardware and solutions to various industries such as defence, rail, automotive and marine. They are seeking to recruit an Aftersales/Warranty Support Engineer for their operations in the Redditch area.

Salary and hours

Salary - circa £40k per annum. Hours of work are: Monday to Thursday 7.30am to 4.30pm and Friday 7.30am to 1.30pm.

Benefits

Benefits include, private medical insurance, employee discounts, staff social events, free parking.

Responsibilities

• Provide timely and effective technical support to customers.
• Diagnose and resolve technical issues via problem solving, recommend and investigate solutions and preventative measures, perform repairs.
• Maintain accurate records of customer interactions and resolutions.
• Close collaboration with quality and engineering teams to resolve complex issues and implement preventative measures.
• Manage warranty claims and ensure timely resolution.
• Communicate proactively with clients in a timely manner.
• Manage spare parts inventory.
• Ensure compliance with quality standards.
• On-site support on client premises when required.

Experience and qualifications

• A technical and engineering background required.
• Able to read and interpret engineering drawings.
• Strong technical troubleshooting skills—able to analyse complex issues and provide effective solutions.
• Strong verbal and written communication skills.
• Pro-active approach and good problem solver.
• Able to work independently and multi-task.
• Hold a valid driving license and willing to visit client sites when required.

The company are based in Redditch so is commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, Evesham.

Please apply now to be considered for the vacancy.