Aftersales & NPI Manager: Lead Tech Support & Tendering

Wallace Hind Selection; England; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading recruitment partner is seeking an Aftersales Manager in Bedford. This varied role involves managing post-sales issues such as warranty claims and technical support while leading a small team. The ideal candidate should possess a mechanical or electrical engineering background and strong communication skills. Experience in project management, budgeting, and technical support is essential. Join us in achieving excellence in after-sales service for our machinery and equipment.

Benefits

25 Days Holiday

Private medical

Company bonus

Qualifications

• Experience managing after sales issues including warranty claims.
• Capable of technically supporting the commercial team.
• Proficient in stakeholder management and delegation.

Responsibilities

• Lead a product support team of four.
• Manage after sales issues including warranty and technical support.
• Support pre-sales technically and with tenders.

Skills

Strong communication

Project management

Budgeting

Team leadership

Education

Mechanical or electrical engineering qualification

Job description

A leading recruitment partner is seeking an Aftersales Manager in Bedford. This varied role involves managing post-sales issues such as warranty claims and technical support while leading a small team. The ideal candidate should possess a mechanical or electrical engineering background and strong communication skills. Experience in project management, budgeting, and technical support is essential. Join us in achieving excellence in after-sales service for our machinery and equipment.