Aftersales Manager

Group 1 Automotive; Norwich; On-site; GBP 40,000 - 50,000; Full time

Job summary

A prominent automotive retailer in the UK is seeking an Aftersales Manager to lead their aftersales department in Norwich. The ideal candidate will have excellent communication and organisational skills, experience in the automotive industry, and a passion for delivering exceptional customer service. This role offers numerous benefits including generous annual leave and career development opportunities.

Benefits

33 days annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

24/7 access to healthcare professionals

Paid day to volunteer

Qualifications

• Previous experience within the automotive industry is preferred.
• Comprehensive knowledge of the motor trade is essential.
• Ability to influence and manage a team effectively is required.
• Must maintain a methodical and logical approach to workloads.

Responsibilities

• Manage the aftersales teams including parts, technicians, and advisors.
• Coach and motivate the teams to achieve targets.
• Monitor performance against budgets and targets.
• Provide guidance based on performance analysis.

Skills

Communication skills

Organisational skills

Team management

Influencing skills

Job description

Aftersales Manager – Skoda Norwich

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as an Aftersales Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Manage the aftersales teams including parts, vehicle technicians and service advisors
• Coach and motivate the teams
• Monitor performances against agreed targets and budgets
• Analyse areas of performance and weakness & provide guidance

Helpful skills and qualifications

Don’t worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience of working within the automotive industry
• Comprehensive knowledge of the motor trade
• Able to influence, motivate and manage a team effectivelyMaintain methodical and logical approach to varying workloads
• Will be able to meet deadlines and prioritise workloads

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.