Aftersales Manager

Pembrook Resourcing; Haywards Heath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an Aftersales Manager for a well-renowned dealership group in the United Kingdom. The successful candidate will manage a large team, ensure compliance with standards, and drive sales performance. Ideal applicants will have extensive experience in aftersales management within the automotive sector and strong leadership skills. This role offers a competitive remuneration package.

Benefits

Large remuneration package

Qualifications

• Extensive experience in running a Service/Aftersales department within a main dealership in the UK.
• Strong leadership capabilities and ability to manage a large team.
• Good understanding of KPIs, warranty processes, and dealer/franchise standards.

Responsibilities

• Manage and control WIP, warranty and debtors.
• Manage the parts support process and maintain franchise standards.
• Lead a large team and achieve business results.
• Monitor sales activity and improve performance.
• Identify problems and provide solutions.

Skills

Leadership capabilities

Understanding of KPIs

Technical competence

Job description

Overview

Aftersales Manager

Pembrook Resourcing are currently seeking an aftersales manager on behalf of our client, a well renowned dealership group in the area.

Responsibilities

• Manage and control WIP, warranty and debtors.
• Manage the parts support process and ensure Aftersales franchise standards and manufacturer relationships are maintained.
• Be in charge of a large team; be a dynamic, hands-on leader who can command respect, trust and set the pace for the team to achieve business results.
• Monitor and control sales activity by reviewing performance with individuals and agreeing actions required to improve sales.
• Identify problems and provide practical solutions; take responsibility for decisions and actions.
• Demonstrate a progressive career history with a good understanding of departmental KPIs and modern motivational techniques; ideally with a strong technical background.
• Act as a commercially minded manager with a flair for selling the department and building strong customer relationships.
• Build and maintain excellent relationships with customers to improve CSI results.

Qualifications / Requirements

• Extensive experience in running a Service/Aftersales department within a main dealership in the UK.
• Strong leadership capabilities and ability to manage a large team.
• Good understanding of KPIs, warranty processes, and dealer/franchise standards; technically competent.

What you get / Benefits

Our client offers the opportunity to work for a fantastic brand and company with a large remuneration package.

Due to the number of applications we receive on a daily basis, it is only possible to contact candidates who match our clients' requirements. If you have not heard back from us within 48 hours, please consider your application unsuccessful.

It is very important to include correct contact details, so we can contact you regarding the application made! We wish you the best of luck!