Aftersales Manager

Flame Recruitment; Edgware; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Aftersales Manager for a flagship store in North West London. The role involves driving customer care standards, managing a dealership team, and meeting financial targets. Candidates should have a strong background in the UK automotive industry and excellent leadership skills. This position offers an attractive salary with bonuses, a company car, and various benefits.

Benefits

Industry leading package

33 days annual leave

Pension Scheme & Life Assurance

Company Car

Discount on Service, Bodyshop and Parts

Volunteer day for charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Proven experience as an Aftersales Manager within a main dealer environment.
• Strong leadership and people management skills.
• Experience in a multi-brand environment would be an advantage.

Responsibilities

• Drive standards in customer care and financial targets.
• Manage a dealership Aftersales team and customer service.
• Identify new opportunities to innovate and improve business.

Skills

Leadership

Customer service excellence

Resource allocation

Job description

ROLE: Aftersales Manager

LOCATION: North West London

SALARY: 50k basic + 32k bonus + car + great benefits

Hours: 45 hours per week

Our team at Flame Recruitment are looking for an experienced Aftersales Manager for our client’s flagship store in North West London.

About this role

As the Aftersales Manager you will drive the standard in customer care and achieve agreed financial targets, through the effective management of the resources of the service team. You’ll be responsible for ensuring profit and volume targets are met and manage processes and systems in line with Company and Dealer standards.

• Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures.
• Deliver exceptional customer service to a wide range of customers, by identifying, meeting and exceeding their expectations.
• Manage the performance of a team of Service Advisers to deliver profitable, customer‑focused service.
• Manage all opportunities to deliver value‑added sales.
• Work with internal and external stakeholders to meet all customer service indices.
• Maximise productivity and meet income targets.
• Identify new opportunities to innovate and improve all aspects of the business.
• Balance the complexities of resource allocation, including parts and labour.
• Work effectively with a diverse workforce with evidence of managing in a pressured and complex environment.
• Closely monitor and control sales activity by reviewing performance with individuals and agreeing action required to improve sales.

Qualifications

• Proven experience as an Aftersales Manager within a main dealer environment.
• Strong leadership and people management skills, with the ability to motivate and inspire a team.
• Experience in a multi‑brand environment would be an advantage.

Benefits

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Company Car
• Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Requirements

• An aftersales background within the UK automotive industry
• Full UK driving licence
• The right to work in the UK (sponsorship is not available)