Aftersales Coordinator — 12-Month FTC (Luxury Goods)

Jimmy Choo; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fashion brand in London is seeking an After-sales Coordinator for a 12-month fixed-term contract. This role will support global after-sales queries, manage the claim process, and collaborate with teams in Italy and customer service. Ideal candidates should have a strong background in after-sales, excellent administrative skills, and a proactive approach to problem-solving. The position requires full-time commitment from Monday to Friday.

Qualifications

• Background in after-sales & luxury goods is highly desirable.
• Ability to prioritize effectively.
• Proactive approach to continuous improvement.

Responsibilities

• Provide high level of technical support to the business.
• Manage the end-to-end after-sales claim process.
• Support global stores with after-sales scenarios.

Skills

Technical support and advice

Excellent administration skills

Strong written and oral communication skills

Problem-solving

MS Office Excel proficiency

MS Office Outlook proficiency

Job description

A luxury fashion brand in London is seeking an After-sales Coordinator for a 12-month fixed-term contract. This role will support global after-sales queries, manage the claim process, and collaborate with teams in Italy and customer service. Ideal candidates should have a strong background in after-sales, excellent administrative skills, and a proactive approach to problem-solving. The position requires full-time commitment from Monday to Friday.