Aftersales Coordinator

Spirax-Sarco Engineering; Falmouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering firm is seeking an Aftersales Coordinator to join their team in Falmouth, England. This role involves managing service requests, liaising with departments for parts orders, and contributing to aftersales performance tracking. Ideal candidates will possess proficiency in Microsoft Office applications and have strong communication skills. The position offers a competitive salary and flexible working arrangements.

Benefits

Competitive salary

Flexible working arrangements

Generous holiday allowance

Three days’ paid volunteering leave

Additional support and benefits through Inclusion Plan

Qualifications

• Capable of independently managing a variety of tasks.
• Commitment to delivering accurate and timely customer service.
• Genuine interest in learning about products.

Responsibilities

• First point of contact for global service and support requests.
• Liaise with internal departments for parts orders and transactions.
• Monitor and assign incoming support requests.
• Assist in training staff and agents.
• Contribute to aftersales statistics and improvement opportunities.

Skills

Microsoft Office proficiency

Strong communication skills

Ability to manage multiple tasks

Experience with AX Dynamics

Tools

CRM software

Outlook

Word

Excel

PowerPoint

Job description

Job Information

Job Title: Aftersales Coordinator
Location: Watson Marlow - Bickland Water Road
Location Type: On-Site
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

About the Company

Watson-Marlow Fluid Technology Solutions is part of SpiraxGroup, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

Job Summary

We are seeking a talented and motivated Aftersales Coordinator to join our dynamic team.

Key Responsibilities

• You will be the first point of contact for global service, support, repair, and loan requests, including issuing quotations and return authorisations.
• Liaise with internal departments and external partners to coordinate parts orders, stock transactions, and demo product management.
• Monitor and triage incoming support requests via email, CRM, or other channels, assigning tasks appropriately and assisting with resolution when needed.
• Develop familiarity with the WMFTS product portfolio, particularly WML products, through on-the-job learning.
• Support performance tracking by contributing to aftersales statistics and identifying opportunities for improvement.
• Assist in training and supporting WMFTS staff, agents, and distributors, and help host departmental guests as required.
• Maintain a proactive, flexible, and collaborative approach to team responsibilities and company initiatives.

Who you’ll be working with

You’ll collaborate closely with colleagues across our global operations and, at times, communicate directly with end‑user customers. Depending on the situation, you’ll also engage with various departments within Watson‑Marlow Ltd. Above all, you’ll be a key contributor and team player within the Aftersales team.

Skills / Experience

To succeed in this role, you should be capable of independently managing a variety of tasks while contributing as a key member of the Aftersales team. Building strong working relationships across the company and wider group is essential. A commitment to delivering accurate and timely customer service is vital, along with a genuine interest in learning about our products to enhance the support you provide. Proficiency in standard Microsoft Office applications, e.g. Outlook, Word, and Excel, is required, and experience with PowerPoint is a plus. You will also be expected to become a skilled user of AX Dynamics and other specialised software used at WML.

Benefits

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more

Learn more at spiraxgroup.com/inclusion.

Disability Confident Employer

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know.