Aftersales Co-ordinator

Sainsbury’s Group; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking an administration support professional to enhance the efficiency of their Returns and Aftersales Team. The role involves managing internal systems, responding to queries from contact centres, and generating reports to support continuous improvements. The ideal candidate will have experience in administration, strong data management skills, and the ability to engage effectively with key stakeholders. The position offers a comprehensive benefits package including discounts, performance-related bonuses, and flexible working arrangements.

Benefits

Colleague discount

Annual holiday allowance

Health cash plans

Performance-related bonus

Flexible working arrangements

Qualifications

• Experience in administration based roles including invoice approval and data management.
• Ability to create simplified reports for key information.
• Confidence in presenting information in meetings.

Responsibilities

• Support the Returns and Aftersales Team in administration tasks.
• Manage internal and customer support systems for efficiency.
• Respond to queries from contact centres and stores.

Skills

Data management

Report building

Stakeholder engagement

Excel

PowerPoint

Word

Job description

Responsibilities

• Support the Returns, Refurbishment & Aftersales Team enhancing, driving and co‑ordinating administration tasks.
• Collation of third‑party data and reporting.
• Manage the administration and updating of internal CAST system and customer‑facing support site to drive efficiency of third‑party support and repair propositions.
• Respond to queries from contact centres and stores in relation to systems, repairs and query escalations.
• Work closely with third‑party company to further enhance the systems and data included within them.
• Provide weekly, monthly and ad‑hoc reporting to support continuous system improvements.
• Monitor email support requests and respond within agreed timeframes ensuring queries are actioned.

How I will succeed

• Act as the administration guardian of customer product support site and internal repair systems used by stores and contact centres.
• Responsibility of collation of information, system updating, maintenance and query resolution.
• Continued emphasis on the improvement of process and internal relationships.
• Establish proactive relationships and data insights to support and drive participation across the business.
• Experience in administration–based roles including invoice approval, data management and report building.
• Ability to define and create reports to present relevant information in a simplified manner.
• Good knowledge in PowerPoint, Word and Excel for data analysis, presentations and report writing.
• An awareness of change‑management disciplines would be advantageous.

What I need to show

• Enthusiastic, positive and proactive engagement of key stakeholders to build credible relationships whilst retaining professional integrity.
• Confidence in attending both internal and external meetings and presenting key information relating to role.
• Ability to manage key tasks to set out deadlines.
• Ability to gather insight and opinion to support good decision‑making.
• A desire for continuous improvement to be best in class.
• Ability to demonstrate planning and prioritisation skills.

Benefits

We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new – whether that's as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and in‑store at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance‑related bonus of up to 5% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season‑ticket loans, cycle‑to‑work scheme, health cash plans, salary advance (where you can access some of your pay before payday) as well as access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave.