AfterSales Associate

In Charge Electrical Services, LLC; Rochdale; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading engineering services provider in Rochdale is seeking an Aftersales Associate to manage contracts and enhance service delivery for desalination technology. This role involves procurement, quality control, and sales support. The ideal candidate will have strong customer service experience, excellent communication, and the ability to manage time effectively. Join a dynamic team focused on delivering reliable water solutions within a supportive environment offering competitive benefits.

Benefits

Competitive employer matched pension scheme

Company Bonus Scheme

Employee Referral Scheme

Free Employee Assistance Services

Life insurance

Income protection

Early finish Fridays

Training and development opportunities

Holiday buy-back

Team building and social events

Qualifications

• Previous customer service experience is mandatory.
• Excellent communication skills are crucial.
• Ability to manage time effectively is essential.

Responsibilities

• Oversee spares service and refurbishment contracts management.
• Manage procurement and vendor liaison processes.
• Conduct inspections of equipment to verify quality standards.
• Manage packing and dispatch of equipment and spare parts.
• Prepare quotations and support internal sales activities.
• Ensure adherence to quality assurance systems and procedures.
• Oversee stock control and conduct cost analysis to optimize expenses.
• Promote and maintain company culture aligned with core values.

Skills

Customer service experience

Excellent communication

Time management

Team collaboration

Customer focused

Commercial awareness

Budget management

Data driven with analytics

Self-development

Job description

Overview

Job Title: Aftersales Associate

Department: Aftersales

Employment Type: Contract / Temp

Location: Rochdale

Reporting To: Bianca Hayes

Compensation: £27,000 - £29,500 / year

Company: Salt Separation Services

Contract: 9 month FTC

Description: Salt Separation Services have been leading in desalination technology for over 35 years; specialising in the engineering, commissioning and servicing of reverse osmosis (RO) plants that provide drinkable water solutions across a variety of industries. Our systems are used in sectors including naval, oil, cruise ships, and more. We’re committed to designing reliable, high-quality RO and water filtration solutions that meet the unique demands of each industry and customer we serve. Join us on the path to simplifying access to water solutions for a broad and varied client base!

Key Responsibilities

• Contract and Service Management: Oversee, plan, organize, and coordinate daily activities related to spares service and refurbishment contracts.
• Procurement and Vendor Liaison: Manage procurement processes, expedite orders, and liaise with subcontractors to ensure timely delivery of parts and services.
• Inspection and Quality Control: Conduct inspections of equipment to verify compliance with quality standards before dispatch.
• Logistics and Order Fulfilment: Manage packing, dispatch, and invoicing of equipment and spare parts.
• Sales Support: Prepare quotations and support internal sales activities for products related to Desal Supplies, with external sales engagement as required.
• Regulatory Compliance: Ensure adherence to Quality Assurance Systems and Procedures.
• Stock and Cost Management: Oversee stock control and conduct cost analysis to optimize inventory levels and expenses.
• Company Culture and Values: Actively promote and maintain company culture in alignment with core business values.
• Ad Hoc Responsibilities: Undertake any other reasonable tasks as required to support business needs.

This role plays a crucial part in ensuring the efficiency and reliability of Aftersales services within the company’s engineering operations for RO (Reverse Osmosis) plants.

Skills, Knowledge and Expertise

• Previous customer service experience
• Excellent communication
• Time management
• Self-motivated able to work well within a team
• Customer and Service focused
• Commercially aware
• Budget Management
• Data driven with analytics
• Self-development and continual improvement

Desirable:

• Previous experience in engineering
• Previous experience with bespoke equipment

Why Salt Sep?

Benefits: A value at Salt Sep is family, and as such, we have designed benefits package which we believe give our people the very best support we can professionally, personally and for your future.

• Competitive employer matched pension scheme (Aviva)
• Company Bonus Scheme
• Employee Referral Scheme
• Free Employee Assistance Services; giving counselling, GP access, financial and wellbeing advice.
• Life insurance
• Income protection (after 5 yrs service)
• Early finish Friday (finishing at 1pm)
• Plenty of training and development
• Holiday buy-back
• Excellent team building, social and company events

Salt Separation Services is committed to creating an inclusive environment where diversity is valued; we encourage all candidates from all backgrounds and are very happy to facilitate any adjustment you might need.

Application process: We’d love to hear from you. Interested candidates are encouraged to submit their CV and cover letter detailing relevant experience and qualifications. The next steps are: 1) team review of your application, 2) quick chat if successful, 3) initial interview with the hiring manager, including a skills demonstration, 4) peer interview, 5) offer and acceptance.