Aftersales Area Manager – Motorcycle (Hybrid, UK)

Honda Motor Europe Ltd; Birmingham; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading automotive company in Birmingham is seeking an After Sales Area Manager to improve customer satisfaction and retention. This role involves working closely with retailers to implement best practices and achieve business targets across the North/West Region. Candidates should have a solid background in the automotive aftersales environment and be able to travel within Europe. The position offers flexibility in working hours and the possibility to work from home twice a week.

Qualifications

• Wide understanding of Honda organization and external market.
• High level of commercial interest required for business support.
• Ability to think effectively in a cross-functional manner.

Responsibilities

• Act as key interface between Honda and retailers.
• Agree targets and monitor retailer performance.
• Carry out performance analysis and reporting.
• Build relationships with colleagues across the business.
• Resolve customer problems to improve experience.

Skills

Understanding of Honda organization

Experience in automotive aftersales

Service/workshop experience

Commercial interest

MS Office skills (Excel and PowerPoint)

English proficiency

Communication and negotiation skills

Time management skills

Analytical skills

Travel within Europe

Job description

A leading automotive company in Birmingham is seeking an After Sales Area Manager to improve customer satisfaction and retention. This role involves working closely with retailers to implement best practices and achieve business targets across the North/West Region. Candidates should have a solid background in the automotive aftersales environment and be able to travel within Europe. The position offers flexibility in working hours and the possibility to work from home twice a week.