Aftersales and Quality Control Administrator

Pineapple Contracts; Ditton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading furniture solutions company in the UK is seeking a dedicated Aftersales and Quality Control Administrator. You will manage warranty claims, support quality control, and liaise with international teams. Ideal candidates will have strong organizational and analytical skills, a proven track record in administrative support, and be proficient in Microsoft Office. This role offers competitive pay, a range of benefits, and is essential for delivering customer satisfaction and product excellence.

Benefits

Pension scheme

Healthcare Cash Plan

23 days annual leave

Tree planting initiative

Employee referrals bonus scheme

Learning & Development platform

Free snacks and drinks

Qualifications

• Proven track record of delivering exceptional administrative support and outstanding customer service.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
• Good organization skills and confident communication.

Responsibilities

• Handle incoming enquiries for warranty claims and repairs.
• Maintain orders using the Operating Management System.
• Liaise with suppliers and teams for quality control.
• Conduct physical inspections and record defects.

Skills

Attention to detail

Customer service

IT skills

Organization

Analytical skills

Tools

Microsoft Office

Job description

We are seeking a dedicated and detail‑oriented UK and International Aftersales and Quality Control Administrator to manage the end‑to‑end process of customer warranty claims and repairs. In this key role, you will play a vital part in supporting our aftersales operations while assisting in quality control to ensure our products consistently meet the highest standards. This is an exciting opportunity to contribute to customer satisfaction and product excellence on a global scale.

Responsibilities

• Handle incoming enquiries and obtain details from the customer of the warranty claim/repair to ensure their requirements are met.
• Maintain orders using our Operating Management System.
• Liaise with sales teams across all international offices as required.
• Liaise with the relevant teams across the business to arrange the collection and delivery of products.
• Liaise with the relevant teams to plan the works to be completed, ensuring all additional consumables such as fabric, is ordered.
• Weekly reporting on the work that has been planned and further work scheduled.
• Raise any re-occurring issues with the suppliers directly and identify preventative actions.

Quality Control

• Opening pallets and products to complete a physical inspection, recording any issues and defects.
• Move rejected items into the quarantine area within the warehouse.
• Liaise with suppliers to resolve any positive or negative feedback on their products.
• Support the Quality Control and Compliance Manager to maintain Health and Safety across the business.
• Ensure any internal process gaps are recorded, investigated and resolved.
• Occasional international travel to suppliers when necessary, to review products.
• Carry out other tasks associated to your role that might not be listed.
  Ideally you have worked in the furniture industry and have upholstery experience, but this is not essential.
• Proven track record of delivering exceptional administrative support and outstanding customer service.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
• Good organisation skills.
• There will be an element of physical work therefore you must be willing and able to complete this, manual handling training will be provided.
• Confident, pro‑active, approachable and happy to turn your hand to anything required.
• Practical and commercially minded.
• Analytical, with meticulous attention to detail.
• Excellent written and verbal communication skills.
• You embody our company people values:
• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self‑motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.

Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family‑run business, we now operate worldwide, with headquarters in Kent (UK) and offices in France, Germany, and the USA and a team of over 200 employees.

We create mindfully designed furniture that not only works effortlessly and looks great, but also fosters a calm, supportive, and inspiring environment. Join Pineapple and be part of a team dedicated to making a real difference through quality, innovation, sustainability, and exceptional customer care. At Pineapple, we foster a positive, inclusive, and vibrant workplace where teamwork and people truly matter. Recognised as one of The Sunday Times Best Places to Work 2024 and 2025, our culture celebrates collaboration, positivity, and shared achievement.

Benefits

• We were proudly featured in The Sunday Times as one of the Best Places to Work 2024 & 2025.
• Competitive pay.
• Pension scheme.
• A Healthcare Cash Plan - You can claim for medical expenses, dental or optical services, as well as access to 100s of deals and discounts.
• 23 days annual leave + UK bank holidays.
• An extra day's leave for your birthday.
• All new starters, we'll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar.
• Sustainability-focused - We're committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials.
• Regular team socials and events, including summer and Christmas parties. As well as football and netball teams, and other ad hoc events.
• Monthly pizza Friday.
• Enjoy free fruit, snacks, hot drinks, and cold beverages.
• Employee referrals bonus scheme.
• Access to our Learning & Development platform, offering a wide range of online courses, certifications, and professional development tools to support your career growth and skill enhancement.
• High-quality office environment.
• Free onsite parking / within walking distance from the train station.