Aftersales Advisor 7491 Surrey

ASI Recruitment; Guildford; On-site; GBP 28,000 - 34,000; Full time

Job summary

A recruitment agency is seeking a Motorcycle Aftersales Advisor in Guildford. This role combines your passion for motorcycles with customer service and parts support. Duties include managing parts inquiries, processing orders, and ensuring customer satisfaction. Ideal candidates have a mechanical understanding of motorcycles and strong communication skills. This position offers competitive compensation and a supportive team environment.

Benefits

24 days holiday plus bank holidays

Staff discounts on vehicles

Health cash plan

Qualifications

• Previous experience in a customer-facing or parts-related role preferred.
• Excellent attention to detail required.
• Strong passion for motorcycles is essential.

Responsibilities

• Handle parts enquiries from customers and technicians.
• Process orders and maintain stock accuracy.
• Act as the primary point of contact for service customers.

Skills

Confident professional communicator

Mechanical and electrical understanding of motorcycles

Highly organised

Ability to manage multiple tasks

Job description

Motorcycle Aftersales Advisor

Four wheels move the body. Two wheels move the soul.

Guildford | Monday – Friday 8am – 6pm (45 hours per week)

Basic Salary : 28,829 OTE : 34,000

Do you have a passion for motorcycles and a strong background in customer service or parts support? This could be the perfect opportunity to combine your skills and interests in a dynamic customer‑focused role.

What You'll Be Doing

• Handle parts enquiries from retail customers and workshop technicians ensuring accurate and timely support
• Process orders, check availability and maintain stock accuracy
• Offer advice on parts, accessories, lead times and pricing to support upselling opportunities
• Keep customers informed throughout the parts and service process
• Act as the primary point of contact for service customers ensuring a smooth and professional experience
• Finalise service documentation and explain charges clearly at collection
• Proactively resolve issues to maintain high levels of customer satisfaction

What We're Looking For

• Confident professional communicator in person, by phone and via email
• Mechanical and electrical understanding of motorcycles with a genuine passion for bikes
• Previous experience in a customer‑facing or parts‑related role preferred
• Highly organised with excellent attention to detail
• Able to manage multiple tasks and stay calm under pressure

You’ll Be a Great Fit If You Are

• Friendly, approachable and enthusiastic
• Customer‑focused and committed to delivering an exceptional experience
• A quick learner with a proactive and positive attitude
• Motivated by a fast‑paced technical environment
• Willing to go the extra mile to support customers and teammates alike

What’s in It for You

• Supportive Team: Join a friendly, experienced group who love what they do
• 24 days holiday plus bank holidays (increasing with service)
• Your birthday off
• Staff discounts on vehicles, accessories and services
• Health cash plan & enhanced parental benefits
• Buy/sell holiday options
• Long service awards, sabbatical leave & more
• Training & Growth: On‑the‑job training provided with development opportunities at a nationally recognised training academy

Apply Today

Ready to take the next step in your motorcycle career? Whether you’re coming from a service desk, parts counter or customer service role, we’d love to hear from you. Apply now and let’s talk motorcycles and your future in aftersales!