Aftersales Advisor

Octane Recruitment; Hinckley and Bosworth; On-site; GBP 2,000; Full time

Job summary

A leading car supermarket in Hinckley is seeking an Aftersales Advisor to coordinate customer interactions and manage enquiries. The ideal candidate will have experience in customer service, excellent communication skills, and a customer-focused mindset. This role offers a dynamic environment with competitive pay and a supportive team committed to your development.

Benefits

28 days holiday

Free Parking

Monday-Friday working hours

Qualifications

• Proven experience in a busy customer service role.
• Confident and personable with long-term relationship-building skills.
• Customer-focused and proactive approach.

Responsibilities

• Coordinate between customers, warranty providers, and repair agents.
• Handle inbound and outbound calls efficiently.
• Manage and resolve customer complaints effectively.

Skills

Customer service experience

PC skills

Telephone skills

Administration skills

Communication skills

Technical awareness of vehicles

Job description

Aftersales Advisor Hinckley

£12.21 per hour (£24.444)

Aftersales

An exciting opportunity has arisen for an Aftersales Advisor to join a leading car supermarket.

Benefits

• Monday-Friday
• 28 days holiday
• Free Parking

Working hours

• Monday 9am-6pm
• Tuesday to Friday 10am-6pm
• 38.5 Hours per week

Join The UK's Fastest Growing Independent Used Car Supermarket

We pride ourselves on being one of the UK's leading independently owned used car supermarkets. With years of industry experience and a wide range of vehicles to suit every budget, our priority is simple: delivering outstanding customer service.

We offer a fast-paced, dynamic workplace with a supportive team committed to training, development, and helping you build a long and rewarding career with us.

The Role

• Coordinate between customers, warranty providers, and repair agents efficiently and professionally.
• Handle inbound and outbound calls, responding promptly to customer enquiries.
• Manage and resolve customer complaints with empathy and effectiveness.
• Interpret customer concerns, keeping them updated throughout the process.
• Provide clear advice and guidance to help customers resolve vehicle issues.
• Ensure customer needs and expectations are fully understood and met.

About You

• Have proven experience in a busy customer service role (motor trade experience desirable).
• Possess excellent PC, telephone, and administration skills.
• Be confident, personable, and able to build long-term customer relationships.
• Communicate clearly and concisely, even when explaining complex information.
• Be customer-focused, proactive, and solution-driven.
• Show resilience, adaptability, and a willingness to learn from feedback.
• Demonstrate strong technical awareness or understanding of vehicles (advantageous).

If you're results-driven, people-focused, and ready to thrive in a vibrant and supportive environment, we'd love to hear from you.

MDLOJ
Aftersales Advisor
Billy Olivier
Octane Recruitment