Aftersales Advisor

EDEN MOTOR GROUP; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive group in Exeter is looking for an Aftersales Advisor. The ideal candidate should have excellent customer service skills, be reliable, and a team player. Responsibilities include assisting daily customers and managing inquiries. Experience in the motor trade or retail service is advantageous but not essential. The role offers numerous benefits, including up to 33 days holiday, discounts on vehicle purchases, and a supportive work environment.

Benefits

Up to 33 days holiday

Access to Perkbox with discounts

Discounts on vehicle purchases

Extra paid day off for events

Paid day off on birthday

Death in Service benefit

Enhanced workplace pension scheme

Flexible working hours

Cycle to Work scheme

In-house management development scheme

Comprehensive in-house training

Free use of Eden Special Occasion Limo

Qualifications

• Motor trade experience or retail customer service experience advantageous.
• Must be professional, reliable, and a dedicated team player.

Responsibilities

• Assist incoming customers daily and engage with prospective customers.
• Communicate effectively as part of a team and perform tasks independently.
• Prioritize workload effectively.

Skills

Excellent customer service skills

Good communication skills

IT skills

Professional appearance

Team player

Ability to work on own initiative

Job description

Location

Exeter

Working Hours

Full Time

Role Overview

We are looking for an Aftersales Advisor to join our team at Eden Exeter. You should possess excellent customer service skills, be presentable, professional, reliable and a dedicated team player. Motor trade experience or retail customer service experience would be advantageous but is not essential. You will assist incoming customers on a daily basis as well as talking to prospective customers.

Responsibilities

As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.

Qualifications

Excellent customer service skills, professional appearance, reliability, team player, motor trade or retail customer service experience advantageous.

Benefits

• Rewarding loyalty with up to 33 days holiday per annum
• Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts
• Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
• A paid day off on your birthday
• Death in Service benefit of 4 x salary
• Workplace pension scheme offering enhanced employer contributions
• Flexible working hours
• Cycle to Work bike purchase scheme through salary exchange
• Access to Eden Elite, an in-house management development scheme
• Comprehensive in-house training with our dedicated training department
• Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events

If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.