Aftermarket Sales & Service Coordinator

Eriez Magnetics; Welshpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in engineering solutions is seeking an Aftermarket and Service Coordinator in Welshpool, UK. In this role, you will manage customer inquiries, coordinate aftermarket sales, and support service delivery, ensuring accurate order processing and customer satisfaction. Ideal candidates will have at least 3 years of experience in a similar industry and strong organizational skills. Join us to grow your career with a company known for innovation and excellence.

Benefits

Supporting team culture

Professional development opportunities

Exposure to leading technologies

Qualifications

• Minimum of 3 years experience in a similar industry.
• Strong customer service and communication skills.
• Experience in the aftermarket product industry.

Responsibilities

• Respond to customer enquiries and coordinate aftermarket sales.
• Prepare quotations and support the sales team.
• Process and manage sales and service orders in SAGE.

Skills

Customer service skills

Communication skills

Organisational skills

Ability to work under pressure

SAGE experience

Education

Technical or administrative qualification

Tools

ERP systems

CRM systems

Job description

Since 1942, Eriez has been more than a company—it’s a catalyst for innovation. Our journey began in the heart of Erie, Pennsylvania, but our impact reverberates across six continents, with our office in Welshpool, WA.It’s not just the cutting-edge tech; it’s the Eriez spirit. Here’s why we’re not your average separation technology powerhouse:

• Magnetic Magic:Our magnetic separation tech isn’t just science; it’s sorcery. We make metals dance, particles align, and impurities vanish
• Metal Detectives:Forget Sherlock Holmes; meet our metal detectives. They sniff out hidden treasures in conveyor belts, recycling streams, and mining pits. CSI: Scrapyard Edition
• Material Maestros:Handling materials isn’t a chore; it’s an art form

Join the Innovation

Are you ready to join a global leader in engineering and industrial solutions? Eriez Australia is looking for an enthusiastic and organised Aftermarket and Service Coordinator to support our expanding operations in Welshpool, Western Australia. This is a fantastic opportunity to grow your career with a trusted industry innovator while contributing to the success of aftermarket sales, service delivery, and customer support across the region.

Responsibilities

• Respond promptly to customer enquiries and coordinate aftermarket sales, service requests, spare parts, repairs, warranty, and field service activities
• Prepare accurate quotations, proposals, and bids while supporting the WA Sales Manager, Aftermarket Sales & Service Manager, and external sales teams to convert opportunities into orders
• Process and manage all sales and service orders in SAGE, ensuring customer records, pricing, stock levels, and consignment stock are accurate and up to date
• Liaise with Operations and internal teams to support timely delivery of spare parts, customer requirements, and project-related tasks
• Conduct site visits, equipment assessments, and product performance audits as required to support customer needs and service delivery
• Maintain CRM data, assist with debtor/creditor queries, and ensure efficient administrative support across the WA sales and service functions

Qualifications

Join a company that values precision, innovation, and strong project leadership. You will work with industry-leading experts and play a critical role in delivering projects that shape the future of engineered solutions.

• Middle-level technical or administrative qualification as a minimum requirement
• Minimum of 3 years experience in a similar industry
• Experience in working with the aftermarket product industry
• Strong customer service and communication skills
• The ability to work across multiple tasks and prioritise effectively
• Strong administrative and organisational skills
• Experience with ERP/CRM systems (SAGE experience is an advantage)
• Interest in industrial, mining, or engineering environments
• A team‑first attitude and the ability to work under pressure

Benefits

• A supportive, collaborative team culture
• Opportunities for professional development
• Exposure to leading technologies and key industry partners
• A role with variety, challenge, and meaningful impact