Aftercare Engineer

Orion Electrotech Sales; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global manufacturing specialist is seeking an Aftercare Engineer to act as the primary contact for customers, providing technical support and managing projects. The ideal candidate will have a mechanical or electrical engineering background and experience in customer support. This role offers a competitive salary with bonuses, generous holiday, and a collaborative team environment in Bedford.

Benefits

25 days holiday plus bank holidays

Commission and discretionary bonus

Company life insurance at six times your salary

5% pension contribution

Access to an Independent Financial Adviser

Qualifications

• Must have a background in mechanical or electrical engineering.
• Experience in Aftercare or technical customer support is required.
• Strong aptitude for reading technical drawings and using ERP/MRP systems.

Responsibilities

• Act as the primary contact for global customers, assisting from inquiry to proposal.
• Diagnose issues and identify spare parts effectively.
• Prepare commercial proposals and negotiate favorable terms.

Skills

Mechanical or electrical engineering background

Ability to read and interpret technical drawings

Strong Microsoft Office skills

Experience with ERP / MRP systems

Previous experience in Aftercare or technical customer support

Job description

Aftercare Engineer Automation 37-Hour Week with Early Friday Finish

Are you an engineer who thrives on solving problems and building lasting relationships with customers? Join a specialist manufacturer with a global footprint, where your technical expertise will directly impact customer satisfaction and business growth.

We’re looking for a hands‑on Aftercare Engineer with a solid grounding in mechanical or electrical engineering, ideally gained in a manufacturing setting. This is not just a support role. It’s a chance to become a trusted technical advisor to international clients, helping them get the most out of complex machinery through upgrades, refurbishments, and tailored solutions.

What You’ll Be Doing

Act as the primary contact for global customers, from initial enquiry to final proposal.

Diagnose issues, identify spare parts, and provide clear, accurate technical documentation.

Spot opportunities for upgrades, repairs, and modpacks, and convert them into revenue.

Prepare commercial proposals and negotiate terms that benefit both the customer and the business.

Manage small‑to‑medium projects, coordinating resources and timelines.

Maintain accurate records in Epicor and Salesforce to ensure smooth internal processes.

Collaborate with the Head of Commercial to grow Aftercare services.

Support procurement by sourcing components that protect and improve margins.

What You’ll Bring

Must‑Have

• Mechanical or electrical engineering background.
• Ability to read and interpret technical drawings.
• Strong Microsoft Office skills.
• Experience with ERP / MRP systems.
• Previous experience in Aftercare or technical customer support.

Nice‑to‑Have

• Knowledge of international import / export processes.
• CAD familiarity.
• Experience in the manufacturing sector.
• Additional language skills, especially French or Spanish.

Who You Are

A confident communicator who builds trust with customers.

Detail‑oriented and process‑driven.

Commercially aware and comfortable discussing pricing and margins.

A collaborative team player who is proactive and adaptable.

Organised, analytical, and always thinking ahead.

Whats On Offer

Competitive salary with commission and discretionary bonus.

25 days holiday plus bank holidays.

Early finish every Friday. Hours : Monday to Thursday 8 : 00am40 : 30pm, Friday 8 : 00am1 : 00pm.

Company life insurance at six times your salary.

5% pension contribution.

Income protection after three years of service.

Access to an Independent Financial Adviser.

Office‑based role in Bedford.

‘Apply Now ’ or reach out to Ellie @ Orion Electrotech