Aftercare Coordinator

Proftech Talent; Lichfield; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading specialist in vehicle safety and security is seeking an Aftercare Coordinator to manage customer enquiries and oversee projects. The role involves building customer relationships, coordinating repairs, and ensuring accurate data tracking. Ideal candidates will possess strong communication, organisational, and computer skills. This permanent position based in Shenstone offers a salary of £24,000, 20 days holiday, and a pension scheme. Working hours are Monday to Friday from 9am to 5pm.

Benefits

20 days plus bank holidays

Free onsite parking

Pension scheme

Qualifications

• Strong verbal and written communication skills.
• Ability to work independently and collaboratively.
• Experience in customer service is a plus.

Responsibilities

• Handle aftercare enquiries and customer responses.
• Oversee aftercare projects across multiple companies.
• Build relationships with customers and schedule repairs.
• Provide technical support and maintain spreadsheets.

Skills

Computer literacy including MS Office

Professional telephone manner

Attention to detail

Excellent communication skills

Organisational skills

Time-management skills

Customer service experience

Job description

Aftercare Coordinator

We are recruiting for an Aftercare Coordinator join our Shenstone based client. The business specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work. They are a rapidly growing business and are looking to extend their dedicated and focused team.

Requirements

• Computer literate, including proficiency with email and MS Office
• Professional telephone manner
• Strong attention to detail
• Excellent communication and administrative skills
• Excellent organisation and time‑management skills with an ability to meet deadlines
• Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
• Ability to act and operate independently
• Good verbal and written communication skills
• Customer service experience would be an advantage

Details

• Salary: £24,000
• Working Hours: Monday – Friday 9.00am – 5.00pm (35 hours per week)
• Location: Shenstone
• Duration: Permanent
• Role: Aftercare Coordinator

Responsibilities

• Dealing with aftercare enquiries and responding to customers
• Overseeing the aftercare aspect for a range of projects with different companies
• Building relationships and liaising with customers
• Booking in repairs
• Scheduling engineers' workloads and jobs
• Liaising with after‑care engineers to arrange schedules
• Liaising with technical and finance departments
• Preparing kits when required and ensuring that after‑care engineers are fully stocked each week
• Delivering a high level of customer service
• Responding to email enquiries
• Offering technical support when necessary
• Raising sales orders in preparation invoicing
• Providing feedback to customers
• Obtaining POs and delivering the sales orders for invoicing once the repair has been completed
• Maintaining various spreadsheets to track and meet Key Performance Indicators
• Ensuring data is accurate and up-to-date for performance analysis
• Working closely with other departments to ensure smooth operations
• Providing feedback and suggestions for process improvements

Benefits

• 20 days plus bank holidays
• Free onsite parking
• Pension scheme