Aftercare Coordinator

Deverell Smith Recruitment Ltd; City Of London; Hybrid; GBP 32,000; Full time

Job summary

A leading recruitment agency is seeking an Aftercare Coordinator in Enfield. The role offers a salary of £31,500 per annum with a hybrid work option. You will manage aftercare issues for new homeowners, coordinating repairs and ensuring excellent customer service. The ideal candidate has experience in property management, strong organisational and communication skills. This position provides a supportive team environment and opportunities for career development.

Benefits

Competitive salary

Hybrid working

Supportive team environment

Career development opportunities

Better work-life balance

Qualifications

• Experience in property management, maintenance coordination, or planning roles.
• Strong organisational skills with the ability to prioritise multiple tasks.
• Excellent communication skills – both written and verbal.

Responsibilities

• Coordinating aftercare repairs and defect resolutions for new homeowners.
• Scheduling and managing contractors to ensure timely completions.
• Liaising with customers, keeping them informed throughout the process.

Skills

Experience in property management

Organisational skills

Excellent communication skills

Confidence using scheduling systems

Problem-solving mindset

Tools

Property management software

Scheduling systems

Job description

Aftercare Coordinator

£31,500 per annum | Enfield | Hybrid (4 days office, 1 day WFH)

About the Role

We're seeking an organised and customer-focused Aftercare Coordinator to join my clients fantastic team in Enfield. This role offers the perfect blend of responsibility and balance - managing aftercare issues for new homeowners while enjoying genuine flexibility and support.

You’ll be the vital link between their customers and contractors, coordinating repairs and resolving defects with efficiency and care. If you thrive on problem‑solving and want to make a real difference to people’s homes, we want to hear from you.

What You’ll Be Doing

• Coordinating aftercare repairs and defect resolutions for new homeowners
• Scheduling and managing contractors to ensure timely completions
• Managing workloads efficiently using planning and scheduling systems
• Liaising with customers, keeping them informed throughout the process
• Building strong relationships with subcontractors and suppliers
• Maintaining accurate records and reporting on aftercare performance
• Ensuring excellent customer service at every touchpoint

What We’re Looking For

• Experience in property management, maintenance coordination, or planning roles
• Strong organisational skills with the ability to prioritise multiple tasks
• Excellent communication skills – both written and verbal
• Confidence using scheduling systems and property management software
• A problem‑solving mindset with a customer‑first approach
• Someone who wants better work‑life balance without compromising on career development

What We Offer

• Competitive salary of £31,500
• Hybrid working – 1 day working from home per week
• Fantastic, supportive team environment
• Better work‑life balance – no more late viewings or weekend work
• Career development opportunities
• Supportive management who value your wellbeing

If you’re ready to bring your property expertise to a role that respects your time and offers genuine team support, we’d love to hear from you.

To apply, please send your CV, please note without relevant experience within property you will not be considered.