Aftercare & Client Success Coordinator

Proftech Talent; Lichfield; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading specialist in vehicle safety and security is seeking an Aftercare Coordinator to manage customer enquiries and oversee projects. The role involves building customer relationships, coordinating repairs, and ensuring accurate data tracking. Ideal candidates will possess strong communication, organisational, and computer skills. This permanent position based in Shenstone offers a salary of £24,000, 20 days holiday, and a pension scheme. Working hours are Monday to Friday from 9am to 5pm.

Benefits

20 days plus bank holidays

Free onsite parking

Pension scheme

Qualifications

• Strong verbal and written communication skills.
• Ability to work independently and collaboratively.
• Experience in customer service is a plus.

Responsibilities

• Handle aftercare enquiries and customer responses.
• Oversee aftercare projects across multiple companies.
• Build relationships with customers and schedule repairs.
• Provide technical support and maintain spreadsheets.

Skills

Computer literacy including MS Office

Professional telephone manner

Attention to detail

Excellent communication skills

Organisational skills

Time-management skills

Customer service experience

Job description

A leading specialist in vehicle safety and security is seeking an Aftercare Coordinator to manage customer enquiries and oversee projects. The role involves building customer relationships, coordinating repairs, and ensuring accurate data tracking. Ideal candidates will possess strong communication, organisational, and computer skills. This permanent position based in Shenstone offers a salary of £24,000, 20 days holiday, and a pension scheme. Working hours are Monday to Friday from 9am to 5pm.