Aftercare Advisor - Old Bond Street

Tiffany & Co.; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury jewelry brand seeks an Aftercare Advisor to enhance client experiences at their flagship store in London. The successful candidate will provide personalized service, ensuring client inquiries are addressed promptly and effectively. Required skills include exceptional client service, strong communication, and a keen eye for detail. This full-time role involves diverse tasks within a dynamic retail environment.

Benefits

Comprehensive benefits

Parental leave

Paid time off

Qualifications

• Must hold authorisation to work in the United Kingdom.
• Previous retail or luxury retail experience preferred.
• Willingness to work non-traditional hours including nights and weekends.
• Exceptional client service skills are required.
• Organised and detail oriented.

Responsibilities

• Deliver unparalleled service and build lasting client relationships.
• Respond to client inquiries in a timely manner.
• Conduct quality control for all services.
• Support operations and sales teams with service requests.

Skills

Client service skills

Communication skills

Detail oriented

Fast-paced adaptation

Education

Graduate Gemologist degree or GIA coursework

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

As Tiffany Client Care Specialists, we celebrate and cherish our clients by making sure they live the most seamless and personalized experiences. With a collaborative mindset, we play a key role in building lasting connections with clients and their beloved creations.

Working within our friendly Aftercare Department based in our flagship store at Old Bond Street, the Aftercare Advisor role is both demanding and rewarding. You will meet with our clients both face‑to‑face and over the phone to ensure that pre and post‑sales needs are fully satisfied. You will ensure that Tiffany client enquiries are responded to appropriately and within a timely manner. You will provide resolutions to clients or seek a resolution for them. You will build rapport and confidence with clients to ensure they receive an excellent Tiffany experience.

Thoughtful

• Deliver unparalleled service and results that uphold the standards of excellence and establishes lasting relationships
• Support Operations and Sales teams for all operational and technical aspects of care service (e.g., client repair flow, execution of reports)
• Build rapport with clients to ensure they receive an excellent Tiffany experience
• Ensure that client inquiries are responded to appropriately and within a timely manner
• Conduct rigorous quality control before and after services, ensuring all repairs meet Tiffany’s standards
• Act as an expert advisor to Sales teams and clients, providing seamless resolutions about Tiffany services and repairs
• Support Operations and Sales teams maintain pristine store presentation, effective operational organization beyond Services to deliver an elevated experience (e.g., hospitality, catering, gifting, etc.)
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

• Leverage knowledge and passion for the Tiffany & Co. brand to support Sales teams curate memorable experiences, handle ad‑hoc requests seamlessly
• Be committed to the Tiffany CSR, promoting sustainable practices in repair & maintenance processes
• Foster long‑lasting collaboration with the local LVMH repair center team to remain aware of new processes & trends
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately

Optimistic

• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
• Propose effective improvements to Store Leadership when facing challenges / seeing opportunities, support new operational tools systems rollout and team adoption

Required Qualifications

• Must currently be based in and currently hold authorisation to work in the United Kingdom.
• Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, administration etc).
• Willingness to work non‑traditional business hours including nights, weekends and bank holidays.
• Superior communication skills, both verbal and written, client service skills and the ability to prioritize while handling multiple tasks is required.
• Exceptional client service skills.
• Organised & detail orientated.
• Ability to work in a fast‑paced, changing environment.

Preferred Qualifications

• Previous customer service or retail operations / merchandising.
• Proficiency in another language.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.
Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well‑being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well‑being. We also offer competitive pay, medical, dental, and eyecare plans, pension plans, paid time off, alongside other meaningful employee offerings.

Job Identification: 62261

Job Category: Retail

Assignment Category: Regular Full‑time

Remote Positions: No

Professional Experience: Minimum 3 Years

Equal Opportunity Employer