After Sales Travel Consultant

Antella Travel Recruitment; Willenhall; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a Travel After Sales Consultant to enhance customer service in the travel industry. This hybrid position based in Birmingham offers a base salary of £25,000, travel discounts, and pension. Successful candidates will have previous experience in customer services or operations in the travel sector and excellent communication skills. Responsibilities include answering calls, managing customer records, and liaising with suppliers.

Benefits

22 days annual leave

Travel discounts

Pension

Qualifications

• Previous customer services, operations or support experience within the travel industry is essential.
• High level of professionalism.

Responsibilities

• Answer incoming customer phone calls and take appropriate action for each call.
• Input data into the reservation system platform to keep each existing customer record updated.
• Liaise with suppliers to fulfill customer requests.

Skills

Excellent interpersonal communication skills

Ability to multitask in a fast-paced environment

Attention to detail

Job description

Travel After Sales Consultant

Base Salary £25,000 + Great Benefits

Hybrid - Birmingham

Our client is a well renowned tour operator who specialise in adventure and activity-based holidays.

Due to continued growth, they are now recruiting for a Travel After Sales Executive who can contribute to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners.

This role requires previous experience within the travel industry in a similar role within Customer services, operations, administration or support.

The role is based on a hybrid basis - Birmingham

Travel After Sales Executive Responsibilities

• Answer incoming customer phone calls and take appropriate action for each call
• Answer incoming customer emails and take appropriate action for each email
• Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
• Liaise with suppliers to fulfil the customer request - e.g. flight seats, airport assistance
• Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements

Travel After Sales Executive Experience Required

• Previous, customer services, operations or support experience within the travel industry is essential
• Excellent interpersonal communication skills;
• High level of professionalism;
• Ability to multi task in a fast-paced environment
• Attention to detail

Travel After Sales Executive Salary and Benefits

Base Salary £25,000 (negotiable based on experience)

22 days annual leave

Travel discounts

Hybrid working

Pension

To apply for this Travel After Sales Executive role, please email your CV and a member of the team will be in contact to discuss the opportunity