After Sales Team Leader

UBT; Havant; On-site; GBP 30,000 - 35,000; Full time

Job summary

A healthcare equipment provider is seeking a proactive Sales Support Coordinator to lead their servicing team in Havant. The role involves managing customer after-sales support, ensuring service excellence, and driving continuous improvement within the team. Strong organizational and communication skills are essential. This position offers a competitive salary of £30,000-35,000, plus profit share and comprehensive benefits including 30 days holiday.

Benefits

Free breakfast and lunch

On-site parking

30 days holiday

Profit share scheme

Flexible working hours

Qualifications

• Proven experience in a servicing, after-sales, or field engineering environment.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent communication and customer service skills.

Responsibilities

• Leading and developing the servicing team.
• Managing maintenance, repairs, and servicing contracts.
• Acting as the main point of contact for after-sales queries.
• Promoting servicing packages and identifying upsell opportunities.
• Collaborating with the sales team to prevent complaints.
• Driving continuous improvement in the servicing function.

Skills

Organisational skills

Communication skills

Customer service skills

Commercial awareness

Solutions-focused mindset

Job description

Overview

Sales Support Coordinator - Healthcare Solutions

Location: Havant, Portsmouth

Salary: £30,000-35,000 + Profit Share + Benefits

Are you a proactive, commercially minded leader with a background in servicing or after-sales? Do you thrive in a fast-paced, customer-focused environment where no two days are the same? If so, we want to hear from you.

About the company

We\'re working with a growing healthcare equipment provider to find an After Sales Team Leader to lead their servicing function. This is a key role within the operations team, responsible for managing a small team, and coordinating third-party engineers across the UK, ensuring customers receive world-class support post-purchase.

Responsibilities

• Leading and developing the servicing team, including scheduling, performance management, and resource planning
• Managing reactive and preventative maintenance, repairs, and servicing contracts
• Acting as the main point of contact for all after-sales queries, ensuring timely, professional responses
• Promoting servicing packages and identifying upsell opportunities through a consultative, account management approach
• Collaborating closely with the sales team to prevent complaints and enhance customer satisfaction
• Driving continuous improvement and contributing to the growth of the servicing function

Requirements

• Proven experience in a servicing, after-sales, or field engineering environment (healthcare sector experience is a bonus, but not essential)
• Strong organisational skills and the ability to manage multiple priorities
• Excellent communication and customer service skills
• Commercial awareness and the ability to spot opportunities for contract growth
• A solutions-focused mindset with the ability to see the bigger picture
• Comfortable working in a process-driven environment with KPIs and service targets

Benefits

• Rewarding Package - £30-35k salary, profit share scheme, 30 days holiday (inclusive of bank holidays)
• Work-Life Balance - Core hours 8:00-16:30 (with flexibility if needed)
• Culture & Values - Join a family owned business with a refreshingly human approach and strong values of integrity, ownership, and urgency
• Perks - Free breakfast and lunch, on-site parking
• Growth - Be part of a rapidly evolving business with real development opportunities